Key Roles and Responsibilities: Explore RazorpayX (mainly payroll) and its various app suites with first hand experience Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met Report any merchant experience breakage on any front Ensure SLAs are met on Tickets and Chats as per the defined OKRs Consume and forward feedback to the respective channels along with suggestive measures, if any Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs Work with the Financial Operations team for day to day payouts status update and redundancies Work with different Razorpay verticals to close any pending mechant issues Desired Skills and Experience: Have a knack of turning negative merchant experiences into a positive one Possess confident, articulate and professional spoken and written abilities Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats Able to quickly adapt to different needs that may arise Have the ability to take full ownership of the different tasks that will come your way

Roles and Responsibilities Proactively monitor transactions and merchant activity to detect and prevent suspicious or fraudulent behavior in real time. Investigate flagged transactions promptly and take immediate action to minimize potential financial losses. Collaborate closely with partner banks, law enforcement authorities, and cybercrime units to report fraud cases and ensure timely resolution and recovery. Handle transaction discrepancies and disputes raised by customers or merchants, ensuring accurate documentation and swift resolution. Engage directly with merchants and customers to gather insights, validate claims, and communicate outcomes effectively. Prepare detailed fraud incident reports and dashboards for internal stakeholders and external regulatory bodies. Drive process improvements by identifying patterns, suggesting preventive controls, and contributing to system enhancements. Play a key role in saving fraud-related losses by acting quickly and strategically in high-risk scenarios. Skills and Experience Bachelors Degree. Freshers, knowledge about a customer support app or CRM, such as Freshdesk Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours.

Job Summary: Work closely with the Sales, Customer Success, Product, Integrations Support, Tech Support and other teams to support their business operation requests to drive merchants and Razorpay outcomes Support the sales team while onboarding a new merchant by managing configurations on internal and external systems and work closely with internal teams such as Activations and Operations Team for other onboarding and configuration processes Coordinate with other teams like Banking, Finance, Support, Integration and Tech for identifying a solution and resolving merchant queries Own end-to-end communication with the merchant and support in solving queries such as creating manual order reports, reconciling orders, tracking payment statuses etc. Minimum requirements: Experience with Freshdesk tool Excellent written and verbal communication skills Able to drive customer centricity in the team Quick learner who can navigate through a dynamic ecosystem

The Role: A lead software development engineer at Razorpay is well-grounded - innovative, quality focussed, product thinker, and business conscious - not mere coders, of course, with deeper technical context and experience to build quality software. You should be able to see nuances and elements that others might not. Engineering creates a significant impact across different areas, considering the scale of our software product outreach. You re also expected to influence the culture of the company and help shape it in the right way. Roles and Responsibilities: Be involved and drive product design discussions. Help us scale our payment infrastructure to get every Indian to pay online. Help us make decisions to shape our REST APIs for developers worldwide. Contribute to open source as we set the standards for mobile payments. Be involved and drive product design discussions. And, most importantly, brainstorm and create new directions that Razorpay can take in our quest to make online payments easy and accessible to all. Mandatory Qualifications: 5+ years of experience in Technology. A strong product design sense. Good experience in working with any of the programming languages like PHP, Python, Django, Golang, Java, C++ Understand end-user requirements, formulate use cases and come up with effective solutions. Good understanding of REST APIs and the web in general. Ability to build a feature from scratch drive it to completion. A willingness to learn new technology, whatever lets you deliver the best product. Have a few weekend side projects up on GitHub Have contributed to an open-source project Have worked at a product company Have a working knowledge of a backend programming language Location: Bangalore

The Role: The Associate Manager - Litigation will play a crucial role in managing and supporting the companys litigation portfolio. This position requires a seasoned professional with a strong background in litigation, capable of handling diverse legal matters efficiently and effectively. The ideal candidate will possess a thorough understanding of Indian legal procedures, excellent analytical skills, and the ability to work independently while contributing to a team. This role demands a proactive approach to litigation management, ensuring compliance with legal standards and minimizing legal risks. A critical component of this role is the ability to communicate effectively in Kannada, as the position will involve interactions with local authorities and stakeholders. Roles and Responsibilities: Litigation Management: Manage and oversee all stages of litigation, from pre-litigation to post-judgment, including drafting pleadings, conducting legal research, and preparing for hearings. Develop and implement litigation strategies to achieve favorable outcomes. Monitor and track litigation progress, ensuring timely responses and adherence to deadlines. Coordinate with external counsel, providing necessary information and guidance. Maintain accurate and up-to-date records of all litigation matters. Legal Research and Analysis: Conduct in-depth legal research on relevant laws, regulations, and precedents. Analyze legal documents and provide clear and concise legal opinions. Stay abreast of changes in legislation and case law that may impact the companys legal position. Documentation and Reporting: Prepare and review legal documents, including contracts, agreements, and notices. Generate regular reports on litigation status and outcomes. Ensure compliance with internal policies and procedures. Stakeholder Communication: Communicate effectively with internal stakeholders, external counsel, and regulatory authorities. Represent the company in legal proceedings and negotiations. Communicate with local authorities and stakeholders in Kannada. Mandatory Skills and Qualifications: Mandatory Skills: Proven experience in litigation management, preferably in a corporate setting. In-depth knowledge of Indian civil and criminal procedural laws. Excellent drafting and legal research skills. Strong analytical and problem-solving abilities. Effective communication and negotiation skills. Ability to work independently 1 and as part of a team. Proficiency in Kannada (reading, writing, and speaking) is essential. Comfortable with extensive travel, as the role requires visiting multiple states to appear before courts, police, and regulatory authorities. This is a non-negotiable requirement. Proficient in MS office suite. Qualifications: Bachelors degree in Law (LLB) from a recognized university. 6-7 years of experience in litigation. Enrollment with a State Bar Council. Any post graduate legal degree is a plus. Location : Bangalore, Karnataka

The Role: An Engineering Manager at Razorpay is well-grounded - innovative, quality focussed, product thinker, and business conscious - not mere coders, of course, with deeper technical context and experience to build quality software. You should be able to see nuances and elements that others might not. Engineering creates a significant impact across different areas, considering the scale of our software product outreach. You re also expected to influence the culture of the company and help shape it the right way. Roles and Responsibilities: Ability to attract and hire top-notch Engineering talent for the organization. Be responsible for the groups technical strategy and roadmap - creating success metrics in close collaboration with other groups across the organization, and executing initiatives in an agile way. Brings a strong perspective that drives change and motivates engineers to develop simple solutions to complex problems. Help implement effective engineering processes and champion their adoption. Has the technical capacity and capability to partner with tech leads and architects in problem solving. Mentor the professional development of each direct report through personal and performance management. Give engineers the tools, confidence, and motivation to make decisions independently that lead to their recognition. Effective at influencing a culture of engineering craftsmanship and excellence. Initiate cross-functional (Product, Business, Operations) collaborations with development teams throughout Razorpay and gather feedback and requirements. Seek diverse perspectives to drive bottom-up innovation and create buy-in from all technical stakeholders. Ensure the team fully understands the goals and objectives of Razorpay as a company and how their work fits into the bigger picture. Mandatory Qualifications: Total of 8+ years experience. Experience level of 5+ years of experience in very large scale applications and 3+ years experience in people management. Strong problem solving skills, data structures and algorithms. Experience with distributed systems handling large amounts of data. Excellent coding skills in one of the languages PHP/Python/C++/Java. Very good understanding of Web Technologies. Very good understanding of any RDBMS and/or messaging. Good to have: We also expect the following, but we accept that you can be an absolutely great developer without fulfilling the below. So go ahead and apply even if the following isn t applicable: Have a few weekend side projects up on GitHub Have contributed to an open-source project Have worked at a product company Have a working knowledge of a backend programming language Location: Bangalore (Hybrid)

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role Senior Analytics Specialist will work with the central analytics team at Razorpay. This will give you an opportunity to work in a fast-paced environment aimed at creating a very high impact and to work with a diverse team of smart and hardworking professionals from various backgrounds. Some of the responsibilities include working with large, complex data sets, developing strong business and product understanding and closely being involved in the product life cycle. Roles And Responsibilities You will work with large, complex data sets to solve open-ended, high impact business problems using data mining, experimentation, statistical analysis and related techniques, machine learning as needed You would have/develop a strong understanding of the business & product and conduct analysis to derive insights, develop hypothesis and validate with sound rigorous methodologies or formulate the problems for modeling with ML You would apply excellent problem solving skills and independently scope, deconstruct and formulate solutions from first-principles that bring outside-in and state of the art view You would be closely involved with the product life cycle working on ideation, reviewing Product Requirement Documents, defining success criteria, instrumenting for product features, Impact assessment and identifying and recommending improvements to further enhance the Product features You would expedite root cause analyses/insight generation against a given recurring use case through automation/self-serve platforms You will develop compelling stories with business insights, focusing on strategic goals of the organization You will work with Business, Product and Data engineering teams for continuous improvement of data accuracy through feedback and scoping on instrumentation quality and completeness Set high standards in project management; own scope and timelines for the team Mandatory Qualifications Bachelor's/Master’s degree in Engineering, Economics, Finance, Mathematics, Statistics, Business Administration or a related quantitative field 3+ years of high quality hands-on experience in analytics and data science Hands on experience in SQL, Python and Tableau Define the business and product metrics to be evaluated, work with engg on data instrumentation, create and automate self-serve dashboards to present to relevant stakeholders leveraging tools such as Tableau. Ability to structure and analyze data leveraging techniques like EDA, Cohort analysis, Funnel analysis and transform them into understandable and actionable recommendations and then communicate them effectively across the organization. Hands on experience in working with large scale structured, semi structured and unstructured data and various approach to preprocess/cleanse data, dimensionality reduction Work experience in Consumer-tech organizations would be a plus Developed a clear understanding of the qualitative and quantitative aspects of the product/strategic initiative and leverage it to identify and act upon existing Gaps and Opportunities Hands on experience of A/B testing, Significance testing, supervised and unsupervised ML, Web Analytics and Statistical Learning Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

New Associate Manager - Legal Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role: The Associate Manager - Litigation will play a crucial role in managing and supporting the company's litigation portfolio. This position requires a seasoned professional with a strong background in litigation, capable of handling diverse legal matters efficiently and effectively. The ideal candidate will possess a thorough understanding of Indian legal procedures, excellent analytical skills, and the ability to work independently while contributing to a team. This role demands a proactive approach to litigation management, ensuring compliance with legal standards and minimizing legal risks. A critical component of this role is the ability to communicate effectively in Kannada, as the position will involve interactions with local authorities and stakeholders. Roles and Responsibilities: Litigation Management: Manage and oversee all stages of litigation, from pre-litigation to post-judgment, including drafting pleadings, conducting legal research, and preparing for hearings. Develop and implement litigation strategies to achieve favorable outcomes. Monitor and track litigation progress, ensuring timely responses and adherence to deadlines. Coordinate with external counsel, providing necessary information and guidance. Maintain accurate and up-to-date records of all litigation matters. Legal Research and Analysis: Conduct in-depth legal research on relevant laws, regulations, and precedents. Analyze legal documents and provide clear and concise legal opinions. Stay abreast of changes in legislation and case law that may impact the company's legal position. Documentation and Reporting: Prepare and review legal documents, including contracts, agreements, and notices. Generate regular reports on litigation status and outcomes. Ensure compliance with internal policies and procedures. Stakeholder Communication: Communicate effectively with internal stakeholders, external counsel, and regulatory authorities. Represent the company in legal proceedings and negotiations. Communicate with local authorities and stakeholders in Kannada. Mandatory Skills and Qualifications: Mandatory Skills: Proven experience in litigation management, preferably in a corporate setting. In-depth knowledge of Indian civil and criminal procedural laws. Excellent drafting and legal research skills. Strong analytical and problem-solving abilities. Effective communication and negotiation skills. Ability to work independently 1 and as part of a team. Proficiency in Kannada (reading, writing, and speaking) is essential. Comfortable with extensive travel, as the role requires visiting multiple states to appear before courts, police, and regulatory authorities. This is a non-negotiable requirement. Proficient in MS office suite. Qualifications: Bachelor's degree in Law (LLB) from a recognized university. 6-7 years of experience in litigation. Enrollment with a State Bar Council. Any post graduate legal degree is a plus. Location : Bangalore, Karnataka Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Razorpay Cross Border Team is looking for a professional who can sustain and nurture solid relationships with key clients, drive growth product usage in the enterprise ecosystem.The person would be responsible for communicating with customers, understanding their needs, ensuring a smooth sales process and be tasked with enabling accounts in the enterprise segment to adopt Razorpays cross border payments stack that is reimagining global money movement needs for businesses in the country. Roles and Responsibilities: You will be primarily responsible for managing the existing products wallet share and net revenue within the portfolio, and also developing and closing new business prospects within the portfolio. Develop product expertise to ensure smooth sales. Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches. Be the customers voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management. Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. Conducting business reviews to ensure clients are satisfied with their products and services. Attending meetings with clients inside and outside their offices to build better relationships with them. Achieving client relationship targets and KPI s as set by the team lead. Liaising with internal departments to ensure client needs are fulfilled effectively. Escalating and resolving areas of concern as raised by clients. Updating the CRM for any change with regard to a client. Mandatory Qualifications: Overall 5-7+ of relevant experience in Key Account Management/Sales in B2B space. Knowledge of best customer service practices. Strong interpersonal skills and an ability to build rapport with customers. High action for bias and ability to work with multiple stakeholders in parallel

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). At RazorpayX, our Business Banking+ (BB+) suite powers 100% of money movement for businesses—through products like Payouts, Smart Collect, Account Validation, and our scalable banking platform (Current Accounts and Escrow). BB+ is trusted by fast-scaling mid-market and enterprise clients across verticals like e-commerce, gaming, lending, and broking. Built for performance, reliability, and scale, it enables automation of high-volume disbursals, vendor payments, reconciliation, and compliance workflows. Our Product Development Philosophy Is Rooted In Shared discovery – we collaborate early and often, bringing diverse perspectives into problem definition. Continuous delivery – we ship incrementally and consistently to unlock value faster. Iterate and test – we prototype, validate, and improve based on user feedback and real-world data. Internalise learnings and improve – we reflect on what works (and what doesn’t) and feed that back into our processes, culture, and product. The Role: As a Product Designer 2, you’ll play a pivotal role in shaping the design of the core money movement workflows in Business Banking. You’ll work closely with product, engineering, and analytics to craft seamless, scalable experiences that solve high-impact, real-world business problems. You’ll own end-to-end design delivery—from discovery to shipped experiences. Your work will bring clarity to complex financial systems, simplify workflows, and create thoughtful, elegant solutions that balance user needs, business goals, and technical feasibility. Beyond functionality, you’ll care deeply about behavior, delight, and long-term experience quality. You’ll also contribute to and evolve our design system, advocating for scalable design thinking across the product suite. If you enjoy solving systems-level problems, thrive in collaborative environments, and love making complex things simple and beautiful—this role is for you. Responsibilities End-to-End Ownership - Drive the design of intuitive, user-centric solutions across the BB+ product suite—from discovery to delivery. Define experience goals, lead design execution, and own outcomes in your domain. Vision to Execution - Translate intricate financial workflows into elegant, scalable UX. Help shape the long-term product vision while balancing user needs, business goals, and tech feasibility. Cross-Functional Collaboration - Work closely with PMs, engineers, researchers, and fellow designers. Engage in critiques, reviews, and product rituals to drive alignment and shared ownership. Craft & Systems Thinking - Design thoughtful interaction models, wireframes, and prototypes using Razorpay’s design system. Contribute back to the system through use and feedback. Communication & Influence - Present your work with clarity and intent. Use storytelling and design artifacts to inspire, align, and drive decisions across stakeholders. Iteration & Feedback - Continuously test and refine your designs. Proactively seek out feedback from users and teams to improve and evolve your solutions. AI Competency - Maintain a strong AI toolkit and know when and how to use it effectively. Leverage AI tools to accelerate workflows—but always lead with human insight, taste, and intent. What We’re Looking For 2+ years of hands-on experience designing digital products. A strong portfolio demonstrating end-to-end product thinking and interaction design—especially in data-heavy or systems-driven environments. Proficiency in modern design tools (Figma preferred), and ability to prototype and test ideas. Experience working with or contributing to a design system. Solid communication and collaboration skills—you can articulate decisions and work effectively with cross-functional teams. Ability to navigate ambiguity and bring clarity to complex problem spaces. Comfort with behavioral analytics and a bias toward data-informed design decisions. Familiarity with AI tools and the ability to thoughtfully integrate them into your workflow. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

The Role: A Senior Engineering Manager at Razorpay is well-grounded - innovative, quality focussed, product thinker, and business conscious - not mere coders, of course, with deeper technical context and experience to build quality software. You should be able to see nuances and elements that others might not. Engineering creates a significant impact across different areas, considering the scale of our software product outreach. You’re also expected to influence the culture of the company and help shape it the right way. Roles and Responsibilities: Ability to attract and hire top-notch Engineering talent for the organization. Be responsible for the group's technical strategy and roadmap - creating success metrics in close collaboration with other groups across the organization, and executing initiatives in an agile way. Brings a strong perspective that drives change and motivates engineers to develop simple solutions to complex problems. Help implement effective engineering processes and champion their adoption. Has the technical capacity and capability to partner with tech leads and architects in problem solving. Mentor the professional development of each direct report through personal and performance management. Give engineers the tools, confidence, and motivation to make decisions independently that lead to their recognition. Effective at influencing a culture of engineering craftsmanship and excellence. Initiate cross-functional (Product, Business, Operations) collaborations with development teams throughout Razorpay and gather feedback and requirements. Seek diverse perspectives to drive bottom-up innovation and create buy-in from all technical stakeholders. Ensure the team fully understands the goals and objectives of Razorpay as a company and how their work fits into 'the bigger picture. Mandatory Qualifications: Total of 8+ years' experience. Experience level of 5+ years of experience in very large scale applications and 3+ years' experience in people management. Strong problem solving skills, data structures and algorithms. Experience with distributed systems handling large amounts of data. Excellent coding skills in one of the languages PHP/Python/C++/Java. Very good understanding of Web Technologies. Very good understanding of any RDBMS and/or messaging. Good To Have: We also expect the following, but we accept that you can be an absolutely great developer without fulfilling the below. So go ahead and apply even if the following isn’t applicable: Have a few weekend side projects up on GitHub Have contributed to an open-source project Have worked at a product company Have a working knowledge of a backend programming language Show more Show less

The Role: We are looking for an experienced Engineering Manager to own the strategy and execution of complex data initiatives across the organization. In this role, you will drive the architecture and roadmap of large-scale data platforms, ensuring alignment with business goals. As an Engineering leader you will lead a team of high-performing engineers to build scalable, low-latency, and fault-tolerant systems. Your team will power advanced analytics, AI/ML, and decision-making across the organization. You will play a critical role in shaping Razorpay’s data architecture, fostering a high-performance culture, and delivering solutions that support millions of users and businesses Roles and Responsibilities: Lead with Vision: Define the strategy and roadmap for Razorpay’s data platform, ensuring it aligns with business and technology goals. Team Leadership: Build, mentor, and grow a high-performing engineering team by fostering a collaborative, open, and learning-oriented culture. Architect Scalable Systems: Design and implement fault-tolerant, high-availability distributed systems for data ingestion, processing, and analytics. Collaboration: Work closely with product, business, and data science teams to identify requirements, set priorities, and build solutions that matter. Hands-On Contribution: Step into coding when needed to solve complex problems or provide architectural guidance. Operational Excellence: Establish and advocate for best practices in software development, deployment, monitoring, and incident management. Foster Innovation: Drive initiatives to adopt new technologies and continuously improve Razorpay’s data platform capabilities. Ownership: Take end-to-end ownership of projects, ensuring quality, scalability, and timely delivery. Mandatory Qualifications: Experience: 8+ years of professional experience in software/data engineering, with at least 2+ years managing high-performing teams. Technical Expertise: Proficiency in building and operating large-scale distributed systems. Familiarity with ETL and Analytical Platform and event-driven architectures. Expertise in Python, Scala, Golang , and SQL , with deep knowledge of distributed data systems . Proven ability to design real-time and batch pipelines using Kafka, Spark, Airflow , and Flink . Extensive experience working with cloud platforms (AWS, GCP, Azure) and tools like Terraform, Kubernetes, and Docker . Strong knowledge of MLOps frameworks (MLflow, TFX) and data governance tools (DataHub, Amundsen). Leadership Skills: Proven ability to inspire and lead teams while fostering a culture of accountability and excellence . Exceptional leadership skills with a proven ability to mentor engineers, lead projects , and work cross-functionally. Experience in performance management, hiring, mentoring, and coaching engineers . Strong collaboration skills with cross-functional teams and stakeholders. Soft Skills: Exceptional communication, decision-making, and problem-solving abilities. Nice-to-Have: Experience with AI/ML platforms, financial systems data platforms. Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Do you enjoy writing about products and their features? Are you curious about exploring new tools and concepts? Do you want to break into the Fintech industry and learn from the best? We're looking for you! We know the significance of delivering accurate and easy-to-understand information to our users, ensuring they make the most of our awesome products. We're searching for Technical Writers who excel in crafting clear, grammatically correct English and can effortlessly convey complex concepts. Roles And Responsibilities Technical Writing and Product Documentation Gather information through product specification docs, interviews, product demos and product exploration Work closely with Product Management and Engineering to understand the concepts well and create well-thought-through documents Understand the various user journeys and present the content in a manner that can be easily consumed Use aids like diagrams, flowcharts and videos in the articles as and when required to explain the concepts better Peer-review, editing and proofreading Continuously work towards improving the quality of content Work with internal teams, identify the documentation bugs and gaps and work on the feedback Required Skills And Experience 2-4 years of experience in technical writing Excellent communication skills in English (written and verbal) Work experience in developing procedural software documentation. Ability to probe, ask questions and research Quick learner Excellent team player Good to Have Exposure to API documentation Market and competitor research and analysis Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). technical writing . Key Responsibilities Design, write, and update a wide range of technical documentation, including technical specifications, SDK guides, integration guides, internal engineering runbooks, architectural overviews of systems, API documentation, release notes, and FAQs. Work with engineering teams to understand the prod ucts/ tools/ platforms, gather information regarding architecture, workflows, and data flow and deliver top-notch technical documents with example code snippets & videos. Translate complex technical concepts into clear, concise and accurate documents for internal teams. Identify gaps in existing documentation and proactively work to fill them. Maintain a consistent writing style, tone, and brand voice across all documentation, adhering to established style guides. Implement and manage documentation version control and content lifecycles in a CI/CD environment. Ensure documentation is consistent, searchable, and aligned with internal knowledge-sharing standards. Provide expert feedback to engineers on clarity, usability, and discoverability of technical interfaces, and API designs, from a documentation and user experience perspective. Work with SMEs to co-author/contribute to technical blogs. Stay current with platform changes and updates, ensuring documentation evolves alongside the technology. Lead the adoption of advanced AI technologies within the technical documentation function by exploring and implementing AI tools and practices to improve documentation efficiency and quality. Collaborate closely with platform, tooling and UX teams to improve search algorithms, filtering capabilities, and overall user experience within documentation portals, exploring AI for semantic search. Optimize content for internal search and knowledge base platforms, ensuring highly relevant information is easily discoverable for both internal teams and external partners using AI. Develop and manage a comprehensive taxonomy and tagging system for documentation, ensuring consistency across all content, including nuanced AI/ML terminology. Implement a system for tracking documentation accuracy, recency, and compliance, leveraging automated checks, dashboards, and audit trails where feasible. Qualifications Required: Bachelor’s degree in Computer Science, Engineering, or a related technical field. Proven experience as a strong technical writer in a software or platform engineering environment. Exceptional written and verbal communication skills, with a keen eye for detail, accuracy, and a passion for simplifying complex technical concepts. Strong analytical skills and the ability to gather information from diverse and highly technical sources. Strong understanding of system architecture, APIs, and data flow concepts. Ability to work independently and manage multiple projects simultaneously. Certifications in Cloud Platforms, or Technical Communication. Preferred Hands-on experience with tools like Markdown, Confluence, Git, or other documentation platforms. Experience with platform or infrastructure-level documentation. Familiarity with software development life cycles and DevOps practices. Attitude and enthusiasm to experiment with AI and emerging technologies, to bring the latest & greatest in the field of technical writing. Experience generating technical documents, presentations, videos etc. using AI-assisted writing or content generation tools is a plus. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter Show more Show less

Senior Analytics Specialist will work with the central analytics team at Razorpay. This will give you an opportunity to work in a fast-paced environment aimed at creating a very high impact and to work with a diverse team of smart and hardworking professionals from various backgrounds. Some of the responsibilities include working with large, complex data sets, developing strong business and product understanding and closely being involved in the product life cycle. Roles and Responsibilities: You will work with large, complex data sets to solve open-ended, high impact business problems using data mining, experimentation, statistical analysis and related techniques, machine learning as needed You would have/develop a strong understanding of the business & product and conduct analysis to derive insights, develop hypothesis and validate with sound rigorous methodologies or formulate the problems for modeling with ML You would apply excellent problem solving skills and independently scope, deconstruct and formulate solutions from first-principles that bring outside-in and state of the art view You would be closely involved with the product life cycle working on ideation, reviewing Product Requirement Documents, defining success criteria, instrumenting for product features, Impact assessment and identifying and recommending improvements to further enhance the Product features You would expedite root cause analyses/insight generation against a given recurring use case through automation/self-serve platforms You will develop compelling stories with business insights, focusing on strategic goals of the organization You will work with Business, Product and Data engineering teams for continuous improvement of data accuracy through feedback and scoping on instrumentation quality and completeness Set high standards in project management; own scope and timelines for the team Mandatory Qualifications: Bachelors/masters degree in Engineering, Economics, Finance, Mathematics, Statistics, Business Administration or a related quantitative field 3+ years of high quality hands-on experience in analytics and data science Hands on experience in SQL, Python and Tableau Define the business and product metrics to be evaluated, work with engg on data instrumentation, create and automate self-serve dashboards to present to relevant stakeholders leveraging tools such as Tableau. Ability to structure and analyze data leveraging techniques like EDA, Cohort analysis, Funnel analysis and transform them into understandable and actionable recommendations and then communicate them effectively across the organization. Hands on experience in working with large scale structured, semi structured and unstructured data and various approach to preprocess/cleanse data, dimensionality reduction Work experience in Consumer-tech organizations would be a plus Developed a clear understanding of the qualitative and quantitative aspects of the product/strategic initiative and leverage it to identify and act upon existing Gaps and Opportunities Hands on experience of A/B testing, Significance testing, supervised and unsupervised ML, Web Analytics and Statistical Learning

Design, write, and update a wide range of technical documentation, including technical specifications, SDK guides, integration guides, internal engineering runbooks, architectural overviews of systems, API documentation, release notes, and FAQs. Work with engineering teams to understand the prod ucts/ tools/ platforms, gather information regarding architecture, workflows, and data flow and deliver top-notch technical documents with example code snippets & videos. Translate complex technical concepts into clear, concise and accurate documents for internal teams. Identify gaps in existing documentation and proactively work to fill them. Maintain a consistent writing style, tone, and brand voice across all documentation, adhering to established style guides. Implement and manage documentation version control and content lifecycles in a CI/CD environment. Ensure documentation is consistent, searchable, and aligned with internal knowledge-sharing standards. Provide expert feedback to engineers on clarity, usability, and discoverability of technical interfaces, and API designs, from a documentation and user experience perspective. Work with SMEs to co-author/contribute to technical blogs. Stay current with platform changes and updates, ensuring documentation evolves alongside the technology. Lead the adoption of advanced AI technologies within the technical documentation function by exploring and implementing AI tools and practices to improve documentation efficiency and quality. Collaborate closely with platform, tooling and UX teams to improve search algorithms, filtering capabilities, and overall user experience within documentation portals, exploring AI for semantic search. Optimize content for internal search and knowledge base platforms, ensuring highly relevant information is easily discoverable for both internal teams and external partners using AI. Develop and manage a comprehensive taxonomy and tagging system for documentation, ensuring consistency across all content, including nuanced AI/ML terminology. Implement a system for tracking documentation accuracy, recency, and compliance, leveraging automated checks, dashboards, and audit trails where feasible. Required: Bachelor s degree in Computer Science, Engineering, or a related technical field. Proven experience as a strong technical writer in a software or platform engineering environment. Exceptional written and verbal communication skills, with a keen eye for detail, accuracy, and a passion for simplifying complex technical concepts. Strong analytical skills and the ability to gather information from diverse and highly technical sources. Strong understanding of system architecture, APIs, and data flow concepts. Ability to work independently and manage multiple projects simultaneously. Certifications in Cloud Platforms, or Technical Communication. Preferred: Hands-on experience with tools like Markdown, Confluence, Git, or other documentation platforms. Experience with platform or infrastructure-level documentation. Familiarity with software development life cycles and DevOps practices. Attitude and enthusiasm to experiment with AI and emerging technologies, to bring the latest & greatest in the field of technical writing. Experience generating technical documents, presentations, videos etc using AI-assisted writing or content generation tools is a plus.

Roles and Responsibilities - Maintain updated records of personnel-related data (personal information, sub function mapping, cost centres etc.) up to date on SuccessFactors Conduct New Joiners Pulse Surveys periodically and report out the insights from the conversations Execute end to end the Rewards Vouchers Issuances across HRBP Span Liaise with other departments or functions (payroll, benefits etc.) as needed Assist team members in preparing People & Culture reports for leadership view as & when needed Extend support in organizing engagement events, town halls, etc Schedule meetings, events, HR events etc. and maintain the team’s agenda Coordinate events and manage bookings, requirements within the HRBP Span Coordinate procurement of trophies/certificates for employee milestones Raise invoices and liaise with Finance & CREWs for vendor payments Perform functional onboarding formalities and update records of new hires on timely basis Produce and submit reports on general HR activity Process monthly allowances (overtime & others) within relevant functions where these payouts are made and process details to payroll on monthly basis Extend any operational support over and above the ones mentioned to the HRBPs Publish mandatory trainings completion dashboards within the HRBP Span Support with creating dashboards, excel sheets, basic data analysis requirements Respond to internal HR related inquiries or requests and provide assistance Update DLs and other data requirements from leaders Mandatory Qualifications - Bachelor’s degree. Good communication and writing skills. Good analytical skills. MS Office knowledge is mandatory 6months - 1 year Experience Note: This is a Contract Role Show more Show less

About the Role: We are looking for a Associate Strategy Consultant to join Razorpay’s high-impact Strategy team and work closely with the Founders, CXOs, and BU Heads to solve complex organizational and business challenges. This is a unique opportunity to drive strategic thinking, business transformation, and future growth initiatives across a rapidly scaling fintech organization. fintech organization. Key Responsibilities Strategic Planning & Execution: Collaborate with senior leadership to develop strategic priorities, growth roadmaps, and business transformation initiatives. Lead cross-functional strategic projects from ideation to execution, including market entry strategies, product-market fit, and scale-up plans. Business Performance & OKRs: Define and monitor annual and quarterly OKRs across business units. Identify structural challenges impeding growth and build scalable solutions to address them. Process Optimisation & Efficiency: Establish and streamline core operational processes to enhance performance across BUs and functions. New Business & Market Expansion: Evaluate and prioritize new opportunities for Razorpay—assess build/buy/partner options. Develop GTM and scale-up strategies for new ventures in the 0-to-1 phase . M&A and Investments: Support due diligence, investment thesis development, and integration strategy for acquisitions. What We’re Looking For Strong structured problem-solving in ambiguous and fast-moving environments. Demonstrated ability to zoom out to strategy and zoom in on execution. Hands-on analytical capabilities and data-driven thinking Excellent communication and stakeholder management skills—especially at CXO level. High ownership, adaptability, and action bias. Qualifications 2+ years of experience in Tier 1 Management Consulting (e.g., McKinsey, BCG, Bain) or Corporate Strategy / Chief of Staff roles. Experience with strategic planning, business modeling, and operational problem solving. Experience in working with c-suite executives - presenting, influencing and collaborating Proficiency in Microsoft Excel, PowerPoint, and business communication tools. Strong academic background and high learning agility. Show more Show less

The Role: As a Staff Engineer in Razorpay's Developer Productivity team, you will build platforms that enhance developer experience and productivity across the company by standardizing engineering workflows and leveraging AI capabilities. This role demands deep-expertise with strong opinions on how we should ship. You should be able to see nuances and elements that others might not. The ideal candidate should be able to drive org-wide change through execution and influence. As part of the senior engineering group you will be influencing the culture of the company and help it shape in the right way Roles and Responsibilities: Architect and scale world-class developer platforms that help us build and ship faster Define and evangelize engineering best practices through systems that enforce standardization, reduce friction and improve developer experience Accelerate execution not just for engineering but also product managers and designers by integrating AI-driven tooling into our day to day workflows. Lead and collaborate with senior engineers and leadership across teams to define and execute the org-wide technical strategy. Mentor and coach engineers, fostering technical growth and leadership development. Represent Razorpay in developer-first forums and events, driving thought leadership and industry engagement. Qualifications: 8-12 years of experience designing and developing large-scale distributed systems and internet-scale products. Deep expertise in multiple programming languages and tech stacks, capable of writing maintainable, scalable, and testable code. Proven track record of leading and mentoring engineering teams to deliver complex projects successfully. Strong technical leadership, with the ability to drive architectural decisions and influence engineering culture. Excellent problem-solving abilities, with a focus on high-performance computing, scalability, and resilience. Exceptional communication and collaboration skills, capable of influencing across teams and leadership levels. Self-driven and adaptable, thriving in fast-paced, high-growth environments with minimal guidance. Passionate about open source, with contributions to projects or personal side projects on GitHub. Show more Show less

Dear All, We are hiring a Manager - Banking Alliances in Kolkata Location . The Role - We are seeking a proactive Strategic Banking Partnerships Manager to drive collaboration with banks, fintechs, and ecosystem players to co-create market-driven products. This role involves mapping and developing strong relationships with key influencers, delivering volume and revenue targets, and scaling distribution channels for payments acquiring businesses. Key Roles and Responsibilities: Ecosystem collaboration: Self-starter to identify and collaborate with ecosystem players to discover and co-build products for the market (Fintechs, Banks, Partners, etc) Map, develop and drive strong working relationships with key influencers for the assigned banks. It should include mapping the various teams in the assigned banks thoroughly and plot them out to an organogram of the banks. Deliver against volume, revenue, penetration and growth targets for the identified and assigned partner banks. Identifying partnership opportunities within existing/new banking relationships. Design banking partnerships as a distribution channel for local payments acquiring business, with an aim to scale while owning P&L of north headquartered banks. Liaising with other cross-functional teams like Solutions, Product etc. to ensure that we deliver on required customizations by sizing up the opportunity and getting it prioritized appropriately Understand subvention and other applicable models and drive Razorpay’s GTM strategy via bank-led route. Identify and pitch newer use cases such as Omnichannel (offline+online), Cross border payments, PPI, other solutions - via Bank partnership channel. Develop implementation plan across alliance life cycle for the assigned portfolio of banks/PSPs Define and own metrics for monitoring the performance & the effectiveness of existing alliances Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the bank’s ecosystem as well as ensure set-up on system and its complete alignment across departments Collaborate with cross-functional stakeholders including leadership, strategy, marketing, and design teams to ensure seamless execution of business launch and scale-up Ecosystem collaboration: Self-starter to identify and collaborate with ecosystem players to discover and co-build products for the market (Fintechs, Banks, Partners, etc) Ensuring that the engagements are well formalized with the partner banks by way of agreement(s) and agreed base rates and mark-ups applicable, if any. Also taking care of internal closure with cross-functional departments like Legal, Finance etc. Mandatory Qualifications: 6-10 years of overall experience with either Payment Gateways, Networks, Banks or Fintech companies. Established and existing network with banks (public + private) and networks in the North Region. High energy team player with willingness to learn and adapt quickly Energetic self-starter with the ability to work independently in a fast-paced environment with proven track record of creating and executing partnerships/alliances that drive measurable business results Ability to run technical conversations with the bank to drive problem discovery and primary-level solutioning Analytical capability to deal with the technical, contractual and financial aspects of the business. Ability to effectively think strategically and influence cross-functional teams, such as Solutions, Product, Operations to drive outsized business outcomes Willingness to travel regionally to meet with banks/large merchants acquired through the banking partners Please Note - You can drop you CV to nidhi.chawda@razorpay.com with your current CTC, ECTC, NP and Location. Show more Show less