Quantitative Fieldwork Coordinator

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Business Unit Mission:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking a Quantitative Fieldwork Coordinator to join our Market Research team.

The Fieldwork Coordinator is responsible for all aspects of recruitment for quantitative and qualitative projects in the US market and assisting the Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Fieldwork Coordinator liaise with other team members to deliver the project, being fully responsible for the sampling and setup aspects of the allocated projects.

The Quantitative Fieldwork Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents and vendors. They will assist with the set-up of the study and other project requirements as needed.

Essential Duties and Responsibilities:

The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to

• Execute end to end project related tasks which include (but not exclusively) link setup, link testing, set up and delivery of study invitations via custom tools, manage exclusion lists, and incentive reconciliation.
• Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment.
• Excellent understanding of project recruitment methodology for studies; coordinate with project assistants to best utilize available options for maximum results.
• Build a sampling plan for the projects allocated.
• Liaise with other teams to maximize internal sample resources via phone recruitment, custom emails and other custom recruitment solutions.
• Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
• Provide recruitment update to the project management team upon request.
• Ensure projects are completed in line with timelines stipulated by the client.
• Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects.
• Track, monitor and report on sampling performance at a project level.
• Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.
• Address Project Managers and other stakeholders’ requests in timely manner
• Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
• Takes notes and fill checklists during key meetings and share them with the attendees afterwards
• Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client and respondent interactions.
• Track, monitor and report on custom recruitment performance.
• Support PMs ensuring that projects are closed and ready for invoicing in a timely manner
• Setup Dynamic Audiences on projects based on the clients’ specifications.

Essential Job functions:

Including, but not limited to the following:

• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures
• Communicate (verbally and written) in a timely manner with clients and internal stakeholders
• Adopt new procedures and processes

Supervisory Responsibility: No

Outcomes:

• Keep M3 outsourced project recruitment rate under the given KPIs per market
• Achieve monthly revenue, profit, and CSS targets on assigned projects – 6.5 or higher, 46.9%+ GP
• Improve panel user experience by achieving 85% Dynamic Audience usage, and 50% efficiency of the tool.
• High process adherence
• Have an excellent understanding of the M3 platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability and provide detailed feedback on changes to tools and processes.
• Custom recruitment effectiveness – maintain outsource rate at 5% or lower for US HCPs surveys.

Competencies:

• Communication – able to clearly communicate with client and internal stakeholders effectively.
• Teamwork - Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Detail oriented - Ensure accuracy and display excellent attention to detail
• Independently motivated - inspired by working in a dynamic environment, and able to prioritize tasks throughout the workday
• Comfortable with change, ability to derive opportunity from uncertainty
• Responsive and able to work well under pressure
• Ability to help manage multiple projects accurately and on time in a fast-paced environment, where deadlines can move, and other changes often occur in real time.

• Bachelor’s degree or equivalent required
• Relevant coursework in market research or healthcare preferred but not required.

Minimum Experience:

• 0 – 1 year of market research experience
• Willing to work in US EST hours.

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Fluent in English