Job
Description
Team Structure: The Quality Officer reports directly to the Quality Manager and works closely with delivery teams across Admin Army. This role supports the ongoing assurance and improvement of work delivered to clients. Role Responsibilities: Quality Auditing and Review Conduct structured internal audits across bookkeeping, payroll, and APS files. Identify inconsistencies, inaccuracies, or gaps in workflow execution and documentation. Provide clear reporting and structured follow-up to ensure issues are resolved. Maintain and refine SOPs and checklists aligned to best practice. Technical Oversight and Escalation Support second-level file review for high-sensitivity or high-complexity items. Troubleshoot technical accounting issues (e.g., reconciliations, journals, system errors). Escalate systemic issues or risks with clear supporting evidence and recommended actions. Process Integrity and Improvement Monitor recurring quality issues and contribute to their resolution at a systems level. Identify areas of operational friction and suggest practical improvements. Assist with the creation and upkeep of internal process documentation and training tools. Team Support and Capability Building Share quality-related insights with delivery teams to improve overall output. Provide ad hoc coaching or support where gaps are identified. Contribute to onboarding assessments and training where needed. Role Expectations: Demonstrate curiosity, attention to detail, and commitment to operational excellence. Maintain high standards in file accuracy, documentation clarity, and delivery timeliness. Follow company policies on data security and confidentiality at all times. Work collaboratively across the business, engaging constructively with delivery teams and leadership. Be proactive in identifying risk and opportunity, with a bias toward practical solutions. Selection Criteria: Essential Minimum 3 years experience in a bookkeeping, audit, or quality assurance role. High proficiency with Xero and/or MYOB, including reconciliations and journals. Demonstrated ability to identify errors or inconsistencies and clearly explain root causes. Strong documentation skills, clear, structured, and concise. Ability to work independently, manage competing deadlines, and maintain focus under pressure. Excellent communication skills, able to ask good questions, explain insights clearly, and work constructively with peers. Advantageous Experience across multiple client environments or managed services. Exposure to payroll, compliance, or tax obligations. Familiarity with audit practices or internal controls frameworks. Experience contributing to SOP development and training materials. Ability to interpret data patterns or quality trends and contribute to continuous improvement efforts. Prior work in remote or offshore teams with asynchronous communication environments. Strong relationship management skills, actively contributing to a positive team environment and building strong client partnerships. Ability to create memorable client experiences through excellent service delivery, aligning with Admin Armys commitment to razzle dazzle. What We Offer Flexible work environment – enjoy the best of both worlds with a mix of office and remote work. Career growth across our Group – opportunities to expand your skills and take on new challenges. Investing in your development – full on-the-job training will be provided for the successful applicant. If you love technology, organisation, and are hungry to learn, this role is for you! Next Steps If you’ve read this far, we’re guessing you’re interested – great news! We’re excited to learn more about you. To apply, send your cover letter and updated CV to tanya.sharma@streamlinebusiness.net with the subject line: Admin Army Quality Officer Role – [Your Name] Note: Only Shortlisted Candidates will be contacted.
