Quality Manager

Job Description

Dimensions This position will report directly to Managing Director & will have dotted reporting to global quality director. All quality team members working in sub-functions such as supplier quality, in-process quality, LV testing & final inspection quality will report to this position. Responsibilities Lead quality team to drive & improve quality KPIs. Work together with all other departments & support to meet business KPIs. Support to improve productivity and supply chain resilience through cost efficiencies, agility & automation project identification. Conduct daily Level 1 (L1) review meetings with quality team & plan actions based on day-to-day activities. Attend daily Shop Level 2 (L2) & Plant Level (L3) review meetings & contribute to support business objectives & drive quality culture. Manage customer complaints to ensure immediate containment action, root cause identification & corrective actions to eliminate recurrence with 8D analysis tools. Ensure excellent customer service and care to internal & external stakeholders. Drive updates of standard documentation like OPL/SOPs wherever required to improve system. Work with supplier quality team to enhance supplier performance monitored through KPIs such as supplier audits, supplier PPM, NCRs, Red channel parts. Collaborate with purchasing team to improve supplier quality by driving actions for non-performing suppliers. Collaborate with in-process quality team to enhance process control & performance monitored through KPIs like first pass yield, process audit NCs. Ensure process audits are conducted as planned, gaps are identified & corrective actions taken by team members. Validate new fixture, machine, testing equipment to establish performance confidence. Collaborate with final inspection & customer inspection team to ensure products leaving the factory are defect-free & feedback from customer inspection is used for continual improvement. Liaise with engineering team to drive change management & NPD. Ensure health, safety and wellbeing of team members & high employee engagement in quality. Experience in implementation of QM pillar for TPM is a MUST. Support compliance with global policies and local regulation. Tasks Monthly QA report Monthly BOS for quality KPIs Monthly review of Quality KPIs with management & team Weekly update on Quality KPIs Yearly planning & execution of third-party ISO audits Yearly planning & execution of budget activities for QA Tools Microsoft Dynamics Microsoft Office Teamcenter Behavioural Competencies Working together Excellent communication skills Effective in achieving results Strong influence to drive improvement Skills TPM, QM Pillar, 4M condition, KAIZEN, POKA Matrix APQP, PPAP Knowledge of SPC, problem-solving tools, FMEA Knowledge of ISO 9001:2015 requirements Inspection methods/instruments Auditing skills Report writing skills Problem solving, 8D, FMEA ISO Auditor Familiarity with sustainability drive Education BE/B Tech Electrical / Electronics / Mechanical Experience Minimum 15 years of relevant experience in quality assurance with minimum 5 years as head of Quality Assurance Industry experience in switchgear, automotive or auto component/ancillary manufacturing industry About Us Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. The Group's businesses help to advance the transition to a carbon-free world with infrastructure enabling renewable energy, electric vehicles, smart city management, and sustainable living. Today we employ in excess of 1,600 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, and East Africa. Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with remote operation and monitoring. Linking energy generation to consumption, the business specializes in high-performance medium and low-voltage switchgear for utility, industrial, and commercial applications. Key products include Ring Main Units and package substations. Does this sound interesting We would love to hear from you.