Quality Intern

Job Description:
We are looking for a detail-oriented and enthusiastic Call Quality Intern to join our team. The intern will assist in monitoring, evaluating, and analyzing customer service calls to ensure adherence to company standards and quality benchmarks. This role is ideal for individuals interested in quality assurance, process improvement, and customer experience management.

Key Responsibilities:

• Listen to and evaluate recorded/live customer service calls against predefined quality parameters.
• Document feedback and prepare quality reports for the team.
• Assist in identifying areas of improvement in customer interactions and processes.
• Support the Quality Assurance team in preparing training materials based on call evaluations.
• Provide suggestions to enhance customer experience and service efficiency.
• Maintain records of evaluations and ensure confidentiality of information.
• Collaborate with the training and operations teams to ensure compliance with quality standards.

Requirements:

• Currently pursuing a Bachelor’s/Master’s degree in Business Administration, Communication, or a related field.
• Strong listening and analytical skills with attention to detail.
• Good verbal and written communication skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work independently and manage time effectively.
• Interest in customer service and quality management.

Benefits:

• Hands-on exposure to call quality monitoring and process audits.
• Opportunity to work closely with experienced QA and operations professionals.
• Certificate of Internship upon successful completion.
• Potential for full-time opportunity based on performance.

Job Type: Internship
Contract length: 6 months

Pay: ₹8,086.00 - ₹10,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time

Work Location: In person