Quality Check and Reporting Manager - E-commerce

Role Overview: As a Quality Check and Reporting Manager in the e-commerce industry, your role is crucial in ensuring product quality and driving strategic decisions through accurate data reporting. You will collaborate with cross-functional teams to enhance product quality, optimize processes, and maintain customer satisfaction. Key Responsibilities: - Quality Assurance & Control: - Establish and maintain quality standards for all e-commerce products. - Conduct regular quality checks on incoming inventory, returns, and outgoing shipments. - Identify defects and coordinate with suppliers/vendors to resolve quality issues. - Implement and monitor quality control processes to ensure consistency. - Reporting & Data Analysis: - Generate and analyze reports related to product quality, returns, customer feedback, and operational efficiency. - Provide data-driven insights to support decision-making and strategic planning. - Track and report key performance indicators (KPIs) related to quality and operational metrics. - Process Improvement: - Identify gaps in quality control processes and recommend improvements. - Develop and implement standard operating procedures (SOPs) for quality checks. - Collaborate with the operations team to enhance inventory management and reduce defects. - Customer Feedback & Issue Resolution: - Monitor customer feedback and complaints related to product quality. - Investigate root causes of quality issues and implement corrective actions. - Ensure timely resolution of quality-related issues to maintain customer satisfaction. - Team Leadership & Training: - Lead and mentor the quality assurance team. - Conduct training sessions on quality standards, reporting tools, and best practices. - Foster a culture of continuous improvement and accountability. Qualification Required: - 4+ years of experience in quality control and reporting, preferably within the e-commerce industry. This job provides you with the opportunity to play a pivotal role in maintaining high-quality standards, driving process improvements, and ensuring customer satisfaction within an e-commerce environment. Your leadership and analytical skills will be crucial in achieving success in this role.,