Quality Auditor/ call Audit

As a Quality Audit at Home Bazaar Services Pvt Ltd, you will be responsible for running auditing activities through multifaceted approaches such as phone, chat, visits, and mysterious audits to ensure 100% process and performance adherence. Your key responsibilities will include: - Listening to and evaluating recorded sales calls to ensure accuracy, compliance, and effectiveness of communication. - Assessing calls against defined quality parameters like tone, script adherence, customer handling, and closure approach. - Identifying errors, deviations, or non-compliance in sales conversations. - Tracking recurring issues and highlighting areas of concern for corrective action. - Sharing quick and constructive feedback with sales teams to enhance communication quality and customer engagement. - Working closely with team leaders to ensure timely resolution of identified errors. - Preparing quality reports and dashboards to showcase performance trends, improvement areas, and compliance status. - Presenting insights and updates to management to aid data-driven decision-making. - Identifying process loopholes or missed opportunities in sales calls. - Recommending process enhancements and training interventions to enhance overall call quality and conversion. Joining Home Bazaar Services Pvt Ltd offers you the following benefits: - Excellent Inputs & Real-Time Support provided by management to achieve realistic targets. - Pre-generated quality leads offered by Homebazaar.com. - Professional development & career advancement opportunities within the organization. - Young & Vibrant work Culture. - Reimbursement of fixed traveling & actual mobile expenses. Qualifications Required: - Strong listening and analytical skills with attention to detail. - Ability to provide constructive feedback in a clear and professional manner. - Knowledge of sales processes, call etiquettes, and customer handling. - Good reporting, documentation, and presentation skills. - Problem-solving mindset with the ability to identify root causes and suggest improvements. - Proficiency in MS Excel/Google Sheets and basic reporting tools. Please note that this is a full-time, permanent position with a job location in Vashi. The salary ranges from 4.50 LPA to 6.00 LPA. Additionally, benefits include health insurance and Provident Fund. If you are seeking a challenging role where you can utilize your auditing skills and contribute to a dynamic work environment, Home Bazaar Services Pvt Ltd welcomes you to apply for the Quality Audit role.,