Quality Auditing Associate Manager

As a Quality Auditing Associate Manager at Accenture, you will be responsible for assessing the quality of analysts on the project and ensuring that volume and quality targets for all quality assurance audits are met. Your role will involve developing and maintaining knowledge of client processes and Service Level Agreements, as well as participating in training sessions to enhance your product, industry, and professional skills. You will be expected to have a deep understanding of content moderation guidelines and policies specific to the platform or industry, along with proficiency in digital literacy to review various types of online content effectively. Attention to detail is crucial as you identify inappropriate or harmful content and make informed decisions on content approval or rejection. Your ability to interpret and apply content moderation policies accurately will be essential in maintaining quality standards. Strong communication skills, both verbal and written, are necessary for delivering engaging refresher sessions, understanding reviewer questions and concerns, and engaging in client discussions for process improvement. Additionally, you should possess data analysis skills to identify trends, patterns, and areas of improvement, along with knowledge of quality assurance processes and best practices. Your role will also involve demonstrating cultural sensitivity and resilience by respecting diverse cultures, backgrounds, and perspectives in training delivery. You should be able to perform your duties objectively without biases or personal beliefs, focusing on the best interests of client policies. Moreover, your ability to handle escalations effectively, identify root causes of business-related issues, and recommend solutions to enhance client satisfaction will be critical in this role. If you are a professional with 10 to 14 years of experience and hold a graduation degree, along with proficiency in English (Domestic), and possess the required skills and qualifications, we invite you to join our team at Accenture and contribute to our commitment to delivering exceptional services to clients worldwide.,