Quality Auditing Analyst

As a Quality Auditing Analyst at Accenture, your role involves ensuring that the service meets client and organizational goals while maintaining high quality standards. Your key responsibilities will include: - Conducting Quality Audits to ensure alignment with policy guidelines for all workflows under Content Moderation. - Sharing quality insights for driving process improvements. - Tracking and reporting individual performance development. - Collaborating with the Operations Team to uphold overall quality standards. - Demonstrating understanding of content moderation guidelines and policies. - Using digital literacy to assess different online content types. - Identifying inappropriate, offensive, or harmful content. - Interpreting and applying content moderation policies accurately. - Making informed decisions on content approval or rejection. - Assessing risks associated with content and performing data analysis. - Engaging in client discussions and delivering refresher sessions. - Maintaining knowledge of quality assurance processes and best practices. - Proficiency in MS Excel, PPT, Word, and/or Google Sheets, Docs, Slides. In this role, you will also be responsible for: - Evaluating analyst quality on the project. - Meeting volume and quality targets for quality assurance audits. - Developing understanding of client business needs and processes. - Comprehending client Service Level Agreements and performance requirements. - Participating in training programs for skill enhancement. - Engaging in process calibration sessions with clients and cross-vendor teams. - Handling escalations effectively and identifying root causes. - Recommending solutions to enhance client satisfaction. - Monitoring and tracking incidents for timely resolution. - Providing feedback, conducting coaching sessions, and motivating analysts. Qualifications for this role include a graduation degree, 3 to 5 years of relevant experience, and fluency in Nepali.,