Quality Assurance Manager OQM Manager

Wells Fargo is seeking a Quality Assurance Associate Manager.

In this role, you will:

• Manage a team of Quality Assurance Analysts
• Manage a team of Senior Quality Assurance Analysts and Manager managing Quality Assurance Analysists with own span of 15 direct reports
• Ensure standards are created and maintained including creation of approaches and plans to correct problems
• Ensure corrective action and change management of issues requiring improvement or redesign
• Direct the performance of analyses on budget, products, processes, or programs
• Assist with program development, including framework and measurement of effectiveness
• Ensure the establishment of root cause and development of comprehensive reports and recommendations
• Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
• Assist with development of service level agreements and other departmental initiatives, such as technology or reporting improvements
• Assist with branch or office inspection program development, including procedures, measurement of effectiveness, and key process changes
• Coach staff to ensure resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes
• Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
• Provide oversight in daily operations
• Establish effective relationships with peers, partners, and business and support function leaders to ensure effective collaboration, policy development, and compliance
• Partner with offshore partners to ensure execution meets our business needs
• Represent the department on broader initiatives
• Establish effective relationships with peers, partners, and business leaders to ensure effective collaboration
• Ensure effective communication strategy and adherence to company and unit policies, procedures and practices
• Manage allocation of people and financial resources for Quality Assurance
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through work experience in MNC Banks
• 2+ years of Leadership experience managing people and 1+ years of experience managing people managers
• Minimum 4+ years of experience in MNC Banks or Financial Companies

Desired Qualifications:

• Experience in Quality Assurance in Credit/Debit Card Operations, Fraud and Claims Management
• Leadership experience.