Job
Description
About this role: Wells Fargo is seeking a Quality Assurance Associate Manager. In this role, you will: Manage a team of Quality Assurance Analysts Manage a team of Senior Quality Assurance Analysts and Manager managing Quality Assurance Analysists with own span of 15 direct reports Ensure standards are created and maintained including creation of approaches and plans to correct problems Ensure corrective action and change management of issues requiring improvement or redesign Direct the performance of analyses on budget, products, processes, or programs Assist with program development, including framework and measurement of effectiveness Ensure the establishment of root cause and development of comprehensive reports and recommendations Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting Assist with development of service level agreements and other departmental initiatives, such as technology or reporting improvements Assist with branch or office inspection program development, including procedures, measurement of effectiveness, and key process changes Coach staff to ensure resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting Provide oversight in daily operations Establish effective relationships with peers, partners, and business and support function leaders to ensure effective collaboration, policy development, and compliance Partner with offshore partners to ensure execution meets our business needs Represent the department on broader initiatives Establish effective relationships with peers, partners, and business leaders to ensure effective collaboration Ensure effective communication strategy and adherence to company and unit policies, procedures and practices Manage allocation of people and financial resources for Quality Assurance Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 4+ years of Quality Assurance experience, or equivalent demonstrated through work experience in MNC Banks 2+ years of Leadership experience managing people and 1+ years of experience managing people managers Minimum 4+ years of experience in MNC Banks or Financial Companies Desired Qualifications: Experience in Quality Assurance in Credit/Debit Card Operations, Fraud and Claims Management Leadership experience.
