Quality Assurance Manager

Key Responsibilities:

Team Leadership & Strategy

• Provide technical leadership, mentoring and coaching to develop a team of QA Engineers (Manual & Automation) to ensure the delivery of high-quality software with the necessary coverage and timeliness in both manual and test automation coverage.

• Apply the QA Automation strategy wish sustained continuous improvement, optimization, and overall quality.

• Drive hiring, onboarding, and professional development initiatives for all QA team members.

• Promote a culture of quality, accountability, and continuous improvement across teams with supporting metric-driven insights.

• Make timely and effective decisions to ensure the team continues to move forward while balancing current and future roadmap objectives.

• Support and manage change initiatives and develop strategies to support change in engineering processes and strategy.

Testing Excellence:

• Drive the development and maintenance of scalable test frameworks using the standard tools for both manual and test automation libraries.

• Oversee regression, functional, integration, and all testing types across varying architectures, platforms, and environments. Collaboration and Planning

• Align and work closely with development, product, and DevOps teams to ensure all testing activities are embedded in the necessary stages of the SDLC.

• Drive planning with managed resource utilization and budget alignment, and execution in collaboration with the development teams to ensure the successful delivery and quality of the products.

Quality Governance & Reporting:

• Define and manage to key QA and Operational Metrics (e.g. test coverage, internal/external defect escape rate, productivity, delivery effectiveness, root cause analysis)

• Ensure test and release documentation, standards, and compliance are maintained and governed.

What Youll Need to Be Successful (Required Skills):

• 10+ years of experience in QA Automation, with at least 3 years in a leadership or managerial role leading large, complex projects, products, and cross-functional QA teams.

• Advanced test automation library coverage analysis, scalability, optimization, and maintenance experience.

• Proficient in the product development life cycle using various methodologies

• Excellent leadership, communication, and stakeholder management skills

Education/ Certifications:

Preferred Skills:

• Experience with Source Control & CI/CD pipelines, cloud-based testing, and DevOps practices

• Experience with test automation tools, frameworks, and scripting languages (e.g. Selenium, Playwright, JavaScript, HTML, Post Man, Rest-Assured, Swagger, JMeter)

• Understanding of cloud-based SaaS architectures with high availability and scalability using microservices and cloud-native application environments.