Quality Assurance Engineer

As an experienced Quality Assurance Engineer with expertise in Cyara and Genesys, you will play a crucial role in a contact center modernization initiative. Your primary responsibility will be to ensure a smooth transition and optimal performance of contact center solutions by conducting thorough end-to-end call flow validation. You will also be involved in developing custom innovative solutions around Cyara. - Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. - Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and automate test preparation and execution processes by integrating with APIs. - Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. - Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. - Conduct manual and automated testing, log detailed defects using Rally (Agile Central), and lead testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. - 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain. - 3+ years of hands-on experience with Cyara for contact center testing and automation. - Experience in Genesys call routing and custom CTI softphone application development. - Familiarity with digital communication platforms such as Chat, Chatbot, Email, and SMS. - Proficiency in log verification tools like Splunk, knowledge of Genesys tools like GA/GAX and Pulse. - Skills in API testing, experience with Cyara Service Libraries and Postman. - Expertise in load testing using Cyara Cruncher. - Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery. - Excellent communication and presentation abilities.,