Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Accenture
>
Quality Assurance Associate Manager

Quality Assurance Associate Manager

Accenture

10 - 14 years

5 - 9 Lacs

hyderabad

Posted:7 hours ago| Platform:

Apply

Skills Required

process improvement quality check qa process quality assurance root cause software testing automation testing manual testing selenium webdriver database testing end user java selenium coaching liaison performance management api testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?

Ability to identify operational opportunities for improvement

Excellent communication and interpersonal skills with client and customer centric experience

Strong organizational and administrative skills

What are we looking for?

Lead calibration exercises with other regional QA Leads

Performance management:career counselling coaching performance development

Continuous improvement strategies and ideas including new process incubation and induction

Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing recognizing the audience and communicating appropriately

Consistently drive quality and best practices at the highest level within the region

Act as client escalation point of contact for QA process questions issues and resolution

Act as a senior Subject Matter Expert for QA evaluations

Contribute to the QA Teams development and share knowledge within the team

Administer the QA issue repository and ensure all escalations are properly addressed

Ability to operate within a team environment multi-tasking and prioritizing work across supported clients

Use appropriate mannerisms behavior when interacting with client groups and or end users

Communicate comfortably with Accenture management or client points of contact.

Escalate conflicts in a timely manner to appropriate personnel

Participate in and analyzing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action

Identify barriers to effective teamwork

Roles and Responsibilities:

The role is to manage a team of Quality Analysts to deliver quality assurance at the highest level.

The QA Lead will represent the team in client communications and provide all levels of support and liaison for the client as necessary. Primary responsibilities are to be the delivery main point of contact and act as the single point for escalation on urgent issues. Responsible for teams' performance against quality SLAs quality of service and will be required to work closely with global counterparts. There will be a strong element of new process incubation induction and process improvement. You will be responsible for promoting and maintaining a high performance culture and great place to work.

Lead root cause and other data analysis for metrics associated with customer service customer satisfaction agent performance outbound calling etc.

Drive and manage regional initiatives

Lead the QA team in problem prevention and continuous improvement projects

Identify improvement opportunities within the Account Access Operation

Monitor and Measure teams quality performance against defined criteria as part of the quality framework

Work closely with the training team to highlight quality and performance areas for focus to feed into their training program
Qualification Any Graduation

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Quality Assurance Associate Manager