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Wells Fargo
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Quality Assurance Administrator

Quality Assurance Administrator

Wells Fargo

2 - 7 years

7 - 17 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

quality control production qc quality management quality assurance quality audit qc inspection production control quality analysis quality engineering quality check supplier quality assurance qms manufacturing production planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:

Wells Fargo is seeking a Quality Assurance Administrator.

In this role, you will:

Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff

Required Qualifications:

2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Bachelor's degree (Non-Technical) in a related field (e.g., Business Administration, Quality Management, Communications).
Strong analytical and problem-solving skills.
Ability to identify trends and patterns in call data and documentation.
Ability to make recommendations for process improvements based on data analysis.
Exceptional attention to detail and accuracy.
Commitment to maintaining high standards of quality.

Job Expectations:

Shift Timings Rotational shifts as candidate needs to be flexible for different shifts based on business requirements.
Team members must follow the US holiday calendar.

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