Quality and Process Excellence Lead - L2

Role Overview: As a Quality and Process Excellence Lead at Wipro, you will play a crucial role in supporting process excellence initiatives and leading improvement projects in a dynamic and fast-paced environment. Your responsibilities will include driving benchmarking and deploying best practices across accounts, identifying process gaps, and improvement opportunities to enhance business processes" efficiency and effectiveness. Proactively mitigating potential customer dissatisfaction risks and collaborating closely with customers and operations leadership to implement improvement opportunities are key aspects of your role. Key Responsibilities: - Support process excellence initiatives and spearhead improvement projects - Drive benchmarking and deploy best practices across accounts - Identify process gaps and improvement opportunities to enhance efficiency - Mitigate potential customer dissatisfaction risks proactively - Collaborate with customers and operations leadership to implement improvement opportunities - Lead projects aimed at enhancing and sustaining process profitability - Oversee governance for Quality/Process Excellence initiatives for Large Engagements - Foster a culture of process improvement through methodologies like Six Sigma, Lean, and Kaizen - Ensure adherence to standardization practices and strict compliance with internal and client-defined processes - Meet all process metrics and deliver business value to customers through quality initiatives Qualifications Required: - Mandatory skills in Member Inbound - 8-10 years of relevant experience Join Wipro to be part of a purpose-driven business that empowers you to shape your own reinvention and realize your ambitions. Applications from individuals with disabilities are encouraged and welcomed.,