Quality and Process Excellence Lead - L2 Wipro Limited

8.0 - 12.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Role Overview: As a Quality and Process Excellence Lead at Wipro, you will play a crucial role in supporting process excellence initiatives and leading improvement projects in a dynamic and fast-paced environment. Your responsibilities will include driving benchmarking and deploying best practices across accounts, identifying process gaps, and improvement opportunities to enhance business processes" efficiency and effectiveness. Proactively mitigating potential customer dissatisfaction risks and collaborating closely with customers and operations leadership to implement improvement opportunities are key aspects of your role. Key Responsibilities: - Support process excellence initiatives and ...

Posted 1 month ago

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Senior FLM - L1 Wipro Limited

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a member of the team at Wipro Limited, you will be responsible for managing daily activities to ensure the achievement of all system and individual Customer Service goals. This includes managing key performance indicators, maintaining complete knowledge of service tasks and programs, as well as system and telecommunications capabilities, and handling administrative aspects such as reporting. Key Responsibilities: - Manage daily activities to achieve system and individual Customer Service goals - Monitor and manage key performance indicators - Maintain knowledge of service tasks, programs, system, and telecommunications capabilities - Handle administrative tasks including reporting Qualifi...

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Quality and Process Excellence Lead - L1 Wipro Limited

5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

As a Quality and Process Excellence Lead at Wipro Limited, your role involves supporting process excellence initiatives and driving improvement projects in a complex and fast-paced environment. You will be responsible for driving benchmarking and best practices deployment across accounts, identifying process gaps, and improvement opportunities to infuse efficiency and effectiveness into business processes. It is crucial to understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks. Working closely with customers and operations leadership team, you will identify improvement opportunities and drive them to closure. Your responsibilities also include driving p...

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First Line Manager (FLM) - L1 Wipro

1.0 - 3.0 years

4 - 9 Lacs

mumbai

Work from Office

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to impr...

Posted 2 months ago

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Quality and Process Excellence Lead - L2 Wipro Limited

8.0 - 12.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to the complex digital transformation needs of clients. With a comprehensive set of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their ambitious goals and establishing sustainable businesses. The company, with over 230,000 employees and business partners spanning 65 countries, is committed to supporting its customers, colleagues, and communities in navigating an evolving world. As a Quality and Process Excellence Lead at Wipro, your responsibilities include supporting process excellence initiatives and spearheadin...

Posted 3 months ago

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