1 - 3 years

1 - 2 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Conduct call audits to ensure quality standards are met.
  • Provide feedback to agents on their performance during calls.
  • Monitor calls for quality assurance purposes, identifying areas of improvement.
  • Perform quality monitoring activities to maintain high-quality service delivery.
  • Office timings: 10am to 8pm.

  • week off: Rotaional (sat & sun compulsory working )

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