Quality Analyst / Senior Quality Analyst - Accounts Receivable Calling

We are seeking a detail-oriented Quality Analyst / Senior Quality Analyst for our Accounts Receivable Calling team. The ideal candidate will have 1-6 years of experience in quality assurance and will be responsible for ensuring that our calling processes meet the highest standards of quality and compliance.

Responsibilities

• Review and analyze accounts receivable calling processes to ensure quality standards are met.
• Conduct regular audits of calls to assess compliance with established guidelines.
• Provide feedback and coaching to team members based on call reviews.
• Collaborate with management to identify areas for improvement in the calling process.
• Prepare and present reports on quality metrics and trends to stakeholders.
• Assist in developing training materials and quality assurance programs.

Skills and Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field.
• Strong understanding of accounts receivable processes and terminology.
• Excellent communication and interpersonal skills.
• Proficient in data analysis and reporting tools.
• Experience with quality assurance methodologies and tools.
• Attention to detail and strong analytical skills.
• Ability to work independently and as part of a team.