Quality Analyst (Non-Voice)

Monitor and evaluate live/recorded chat interactions for quality and compliance.
Provide constructive feedback and performance improvement recommendations.Prepare quality analysis reports and track KPIs like CSAT, FRT, Canned response modifications and resolution rates.Identify process gaps and suggest enhancements for better customer experience.Ensure adherence to regulatory and company policies.

Skills & Qualifications
1-3 years of experience as a QA in a chat process.Proficiency in monitoring tools and CRM systems.Strong communication, analytical, and problem-solving skills.Bachelor’s degree preferred.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you comfortable for 35K CTC?
• Will you be able to join on an immediate basis?

Education:

• Bachelor's (Preferred)

Experience:

• Chat Auditing: 1 year (Required)

Work Location: In person

Speak with the employer
+91 7065326245