Quality Analyst Gujarati Voice Process

As a Quality Analyst at Spocto X, a Yubi Company, you will be responsible for monitoring and evaluating the quality of voice-based interactions in the Gujarati Voice Process. Your role, based in Navi Mumbai, involves ensuring compliance with company standards by conducting quality audits, preparing feedback reports, and identifying areas for improvement. Collaboration with team members to enhance the overall process and support in meeting performance targets while promoting a positive customer experience is key. Key Responsibilities: - Conduct quality audits to assess the quality of voice-based interactions - Prepare feedback reports highlighting areas for improvement - Collaborate with team members to enhance the overall process - Support the team in meeting performance targets - Promote a positive customer experience Qualifications: - Strong analytical skills to evaluate and interpret data for improving voice process quality - Proficiency in Quality Control, Quality Assurance, and Quality Management to maintain high standards - Excellent communication skills, particularly in Gujarati, to assess and guide team performance accurately - Attention to detail and problem-solving abilities to address process inefficiencies - Familiarity with voice process operations; prior experience in a similar role is preferred - Ability to work collaboratively in a team-oriented, on-site environment - Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial If you are passionate about ensuring high-quality voice-based interactions and enhancing the customer experience, we encourage you to share your CV at 9822852916. Join us at Spocto X to be part of a global leader in digitizing and simplifying the debt collection process with innovative solutions and cutting-edge technologies.,