Company Description Spocto X (A Yubi Company) is the world's leading end-to-end debt collection platform that focuses on digitizing the entire collections process. The platform aims to simplify debt collections while providing a superior customer experience. Spocto X empowers Financial Institutions with AI, ML, and NLP-driven technologies for seamless collections experiences. Role Description This is a full-time on-site role for a Business Development Manager located in Mumbai. The Business Development Manager will be responsible for developing and implementing growth strategies, identifying new business opportunities, building and maintaining client relationships, and collaborating with internal teams to achieve sales goals. Qualifications Strong Business Development, Sales, and Negotiation skillsExperience in identifying and capitalizing on new business opportunitiesExcellent Communication and Relationship Building skillsKnowledge of AI, ML, and NLP technologies beneficialAbility to work independently and as part of a teamBachelor's degree in Business, Marketing, or related fieldExperience in the financial industry is a plus
Company Description Spocto X (A Yubi Company) is the world’s leading end-to-end debt collection platform, specializing in digitizing the collections process. We focus on making debt collections simpler, faster, and easier while maintaining dignity for the borrower. Our platform, SpoctoX, empowers financial institutions with AI, ML, and NLP-driven technologies to provide a seamless collections experience. Equipped with advanced features, SpoctoX simplifies collections workflow, enhancing recovery outcomes. Role Description This is a full-time on-site role for a Collection Agent, located in Mumbai. The Collection Agent will be responsible for managing debt collections, handling cash collections, and providing exceptional customer service. Day-to-day tasks will include contacting borrowers, negotiating payment plans, and updating account information. The agent will be expected to maintain strong communication with clients and ensure a respectful approach to collections. Qualifications Proficiency in Debt Collection and Cash Collection Strong Communication and Customer Service skills Understanding of Finance processes and principles Excellent problem-solving abilities and a high level of attention to detail Ability to work effectively in a team and independently Experience in using AI, ML, or NLP technologies in debt collection is a plus Bachelor's degree in Finance, Business, or related field is preferred
Collection Agent
Yubi is the world's first possibility platform powering the discovery, investment, and fulfillment of credit. We are redefining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. Yubi stands for ubiquitous, being present wherever our customers need us. From being a disruptor in India's debt market to marching towards global corporate markets, we will unlock greatness together. We are on a mission to deepen and power the $120 trillion global enterprise debt market which would unlock a GDP multiplier and thus, create massive economic value. The Yubi product suite is leading the empowerment of small, medium, and large enterprises on one side, and growing a healthy loan book for the larger banking ecosystem on the other. As a debt platform for enterprises, lenders and investors, we offer the most comprehensive bouquet of debt products. Our suite of product offerings ensures that as a participant in the debt market - our users will find just what they are looking for. We believe that access to prudent finance is the right of all global citizens and that is what drives all of us here at Yubi. The future of finance starts here, propelled by technology, transparency, and mutual trust. Software Engineer team is responsible for developing a revolutionary finance marketplace product including the design, user experience, and business logic to ensure that the product is easy-to-use, appealing, and effective. Your broad knowledge with the required skill set will make you a vital part of our new and growing team. If this is you and you are looking for a great bunch of people to partner with on your next journey, then let's talk. Responsibilities Responsible for full software life-cycle and development of front-end & back-end systems. Writing high-quality code, participating in code reviews, designing/architecting systems of varying complexity and scope. Identify libraries and technologies worth experimentation. Build innovative solutions from scratch and liaise with architects and engineers to build solutions. Mentoring other team members. Requirements Degree in Computer Science or relevant experience. Work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time. Experience with Agile Development and Scrum methodologies. 1-3years of relevant hands-on software engineering experience doing software design and development. Excellent understanding of relational database structures, having knowledge of unstructured databases (NoSQL) will be an added advantage. Proven experience of working on back-end web frameworks like Java (preferable), Spring boot (preferable), RoR or Python/Django or Node.js . Expertise in object-oriented design, unit testing, integration testing, data structures, algorithms, scalable APIs, etc. Good to have like kafka, redis and AWS/GCP components. (ref:hirist.tech)
As a Database Management Specialist at Spocto, your primary responsibility will be to add, modify, monitor, and maintain the client database on our internal portals. You will play a crucial role in ensuring the accuracy and efficiency of our database system, which is vital for our sales team's operations. Additionally, you will be expected to resolve basic queries of the sales team through emails in a timely and professional manner. Another key aspect of your role will involve preparing daily sales Management Information System (MIS) reports. These reports are essential for tracking sales performance and identifying areas for improvement. Your attention to detail and proficiency in using MS Office tools, particularly MS Excel, will be instrumental in fulfilling this requirement. To be successful in this position, you must have a Bachelor's degree in Commerce (B. Com/BBA/M. Com/MBA) and at least 1 year of relevant experience. Proficiency in MS Office tools, especially MS Excel, is a must-have skill for this role. Your ability to work accurately and efficiently with data will be critical for maintaining our client database and preparing sales MIS reports effectively. If you are looking to join a dynamic team at Spocto and contribute to our database management and sales support functions, this role could be the perfect fit for you. Apply now and be a part of our dedicated team under the leadership of Isha Shah.,
Company Description Spocto X (A Yubi Company) is the world’s leading end-to-end debt collection platform focused on digitizing the entire collections process. We simplify debt collections, making them faster and easier while maintaining dignity for the borrower. Our platform, SpoctoX, leverages AI, ML, and NLP-driven technologies to provide financial institutions with a seamless collections experience. Equipped with advanced features, SpoctoX enhances recovery outcomes by simplifying the collections workflow. Role Description This is a full-time, on-site role located in Thane for a Dra Certified Caller. The Dra Certified Caller will be responsible for managing and executing debt collection calls, maintaining borrower dignity throughout the process, and ensuring a superior customer experience. Daily tasks will include contacting borrowers to seek payment, negotiating payment plans, and updating account information. The role also requires collaborating with the team to achieve collection targets and adhering to regulatory and company guidelines. Qualifications Excellent verbal communication and negotiation skills Experience in debt collection or related field Knowledge of AI, ML, and NLP-driven technologies is beneficial Ability to work independently and collaborate with a team Strong organizational and time management skills Understanding of regulatory and company guidelines Proficiency in updating and maintaining detailed records Bachelor's degree or equivalent experience in finance, business, or related fields
As a part of Spocto X (A Yubi Company), you will be responsible for simplifying debt collections through our innovative platform, SpoctoX. Leveraging AI, ML, and NLP-driven technologies, you will play a crucial role in enhancing recovery outcomes and providing financial institutions with a seamless collections experience. Your key responsibilities will include: - Digitizing the collections process to make it faster and easier - Maintaining dignity for the borrower throughout the collections workflow - Collaborating with a team to ensure efficient collections operations - Utilizing your knowledge of AI, ML, and NLP-driven technologies to optimize collections strategies - Adhering to regulatory and company guidelines to ensure compliance Qualifications: - Excellent verbal communication and negotiation skills - Experience in debt collection or related field - Knowledge of AI, ML, and NLP-driven technologies is beneficial - Ability to work independently and collaborate with a team - Strong organizational and time management skills - Understanding of regulatory and company guidelines - Proficiency in updating and maintaining detailed records - Bachelor's degree or equivalent experience in finance, business, or related fields,
About Yubi Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it. In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance. Spocto - Debt recovery & risk mitigation platform So far, we have on-boarded over 17000+ enterprises, 6200+ investors & lenders and have facilitated debt volumes of over INR 1,40,000 crore. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment. At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story. About the Role We seek a skilled Data Scientist to join our team and help build “Collection Campaign Recommendations/ Optimizations” As a Data Scientist, you will be key in designing, developing, and deploying ML/ RL models that experiments and optimizes the collection campaigns across digital,telecalling and field. Your experience in machine learning and strong Python programming skills will be crucial in driving innovation and business value for our clients. Key Responsibilities Develop, implement, and maintain advanced analytical models and algorithms specifically geared toward improving debt collection processes. Collaborate with business stakeholders to identify key opportunities for data-driven improvements in debt collection strategies. Enhance existing models and incorporate new data sources to continuously optimize our approach. Own the end-to-end process of metric design, tracking, and reporting related to debt collection performance. Continuously improve and update metrics to align with business objectives and regulatory requirements. Communicate findings effectively with both technical and non-technical stakeholders. Stay abreast of the latest industry trends, tools, and best practices in analytics and debt management. Required Skills Technical Skills In-depth understanding of machine learning algorithms (supervised, unsupervised, and ensemble methods) and their application to risk. Expertise in statistical analysis, including hypothesis testing, regression analysis, probability theory, and data modeling techniques, to extract insights and validate machine learning models. Experience in designing, developing, and delivering end-to-end data products and solutions. Expertise in model explainability techniques (e.g., SHAP, LIME) and regulatory compliance for risk models. Strong proficiency in Python. Working knowledge of PySpark ( Good to have ) Proficiency in building and deploying models on cloud platforms (AWS). Proficiency in developing backend microservices using Fast API and working knowledge of MLOps. Experience with NLP techniques is good to have Domain Skills ( Good to have ) Prior domain expertise in debt collection processes, including credit risk assessment, regulatory compliance, and industry best practices. Proven ability to design, implement, and optimize performance metrics and key performance indicators tailored specifically for debt recovery initiatives. Education and Experience Bachelor’s/Advanced degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. Experience in the financial sector or Collection team is a bonus. 1 to 3 years of experience in the data science and machine learning domain
Company Description Spocto X, a Yubi Company, is a global leader in providing an end-to-end debt collection platform designed to digitize and simplify the entire debt collection process. Committed to maintaining the dignity of borrowers, Spocto X delivers a superior customer experience while ensuring more efficient and faster collections. By leveraging cutting-edge AI, ML, and NLP-driven technologies, Spocto X empowers financial institutions with innovative solutions to optimize their recovery outcomes. The platform streamlines collections workflows with advanced features to enhance process efficiency and performance. Role Description This is a full-time, on-site role for a Quality Analyst focused on the Gujarati Voice Process. The role is based in Navi Mumbai and involves monitoring and evaluating the quality of voice-based interactions to ensure compliance with company standards. Key responsibilities include conducting quality audits, preparing feedback reports, identifying areas for improvement, and collaborating with team members to enhance the overall process. The Quality Analyst will also support the team in meeting performance targets while promoting a positive customer experience. Qualifications Strong Analytical Skills to evaluate and interpret data for improving voice process quality Proficiency in Quality Control, Quality Assurance, and Quality Management to monitor and maintain high standards Excellent Communication skills, particularly in Gujarati, to accurately assess and guide team performance Attention to detail and problem-solving abilities to identify and address process inefficiencies Familiarity with voice process operations and relevant experience in a similar role is preferred Ability to work collaboratively in a team-oriented, on-site environment Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial Interested candidate share cv on 9822852916
As a Quality Analyst for the Gujarati Voice Process at Spocto X, a Yubi Company, your role will involve monitoring and evaluating the quality of voice-based interactions to ensure compliance with company standards. You will be responsible for conducting quality audits, preparing feedback reports, identifying areas for improvement, and collaborating with team members to enhance the overall process. Your contribution will be crucial in supporting the team to meet performance targets and promoting a positive customer experience. Key Responsibilities: - Conduct quality audits to assess the compliance of voice-based interactions with company standards - Prepare detailed feedback reports highlighting areas for improvement - Collaborate with team members to implement strategies that enhance the quality of voice processes - Support the team in meeting performance targets by providing valuable insights and recommendations - Promote a positive customer experience through continuous monitoring and improvement of voice interactions Qualifications: - Strong Analytical Skills to evaluate and interpret data for improving voice process quality - Proficiency in Quality Control, Quality Assurance, and Quality Management to monitor and maintain high standards - Excellent Communication skills, particularly in Gujarati, to accurately assess and guide team performance - Attention to detail and problem-solving abilities to identify and address process inefficiencies - Familiarity with voice process operations and relevant experience in a similar role is preferred - Ability to work collaboratively in a team-oriented, on-site environment - Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial If you are passionate about ensuring high-quality voice interactions and have the necessary skills and qualifications, we encourage you to share your CV for consideration. As a Quality Analyst for the Gujarati Voice Process at Spocto X, a Yubi Company, your role will involve monitoring and evaluating the quality of voice-based interactions to ensure compliance with company standards. You will be responsible for conducting quality audits, preparing feedback reports, identifying areas for improvement, and collaborating with team members to enhance the overall process. Your contribution will be crucial in supporting the team to meet performance targets and promoting a positive customer experience. Key Responsibilities: - Conduct quality audits to assess the compliance of voice-based interactions with company standards - Prepare detailed feedback reports highlighting areas for improvement - Collaborate with team members to implement strategies that enhance the quality of voice processes - Support the team in meeting performance targets by providing valuable insights and recommendations - Promote a positive customer experience through continuous monitoring and improvement of voice interactions Qualifications: - Strong Analytical Skills to evaluate and interpret data for improving voice process quality - Proficiency in Quality Control, Quality Assurance, and Quality Management to monitor and maintain high standards - Excellent Communication skills, particularly in Gujarati, to accurately assess and guide team performance - Attention to detail and problem-solving abilities to identify and address process inefficiencies - Familiarity with voice process operations and relevant experience in a similar role is preferred - Ability to work collaboratively in a team-oriented, on-site environment - Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial If you are passionate about ensuring high-quality voice interactions and have the necessary skills and qualifications, we encourage you to share your CV for consideration.
As a Quality Analyst at Spocto X, a Yubi Company, you will be responsible for monitoring and evaluating the quality of voice-based interactions in the Gujarati Voice Process. Your role, based in Navi Mumbai, involves ensuring compliance with company standards by conducting quality audits, preparing feedback reports, and identifying areas for improvement. Collaboration with team members to enhance the overall process and support in meeting performance targets while promoting a positive customer experience is key. Key Responsibilities: - Conduct quality audits to assess the quality of voice-based interactions - Prepare feedback reports highlighting areas for improvement - Collaborate with team members to enhance the overall process - Support the team in meeting performance targets - Promote a positive customer experience Qualifications: - Strong analytical skills to evaluate and interpret data for improving voice process quality - Proficiency in Quality Control, Quality Assurance, and Quality Management to maintain high standards - Excellent communication skills, particularly in Gujarati, to assess and guide team performance accurately - Attention to detail and problem-solving abilities to address process inefficiencies - Familiarity with voice process operations; prior experience in a similar role is preferred - Ability to work collaboratively in a team-oriented, on-site environment - Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial If you are passionate about ensuring high-quality voice-based interactions and enhancing the customer experience, we encourage you to share your CV at 9822852916. Join us at Spocto X to be part of a global leader in digitizing and simplifying the debt collection process with innovative solutions and cutting-edge technologies.,