Quality Analyst Gujrati Voice Process

As a Quality Analyst for the Gujarati Voice Process at Spocto X, a Yubi Company, your role will involve monitoring and evaluating the quality of voice-based interactions to ensure compliance with company standards. You will be responsible for conducting quality audits, preparing feedback reports, identifying areas for improvement, and collaborating with team members to enhance the overall process. Your contribution will be crucial in supporting the team to meet performance targets and promoting a positive customer experience. Key Responsibilities: - Conduct quality audits to assess the compliance of voice-based interactions with company standards - Prepare detailed feedback reports highlighting areas for improvement - Collaborate with team members to implement strategies that enhance the quality of voice processes - Support the team in meeting performance targets by providing valuable insights and recommendations - Promote a positive customer experience through continuous monitoring and improvement of voice interactions Qualifications: - Strong Analytical Skills to evaluate and interpret data for improving voice process quality - Proficiency in Quality Control, Quality Assurance, and Quality Management to monitor and maintain high standards - Excellent Communication skills, particularly in Gujarati, to accurately assess and guide team performance - Attention to detail and problem-solving abilities to identify and address process inefficiencies - Familiarity with voice process operations and relevant experience in a similar role is preferred - Ability to work collaboratively in a team-oriented, on-site environment - Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial If you are passionate about ensuring high-quality voice interactions and have the necessary skills and qualifications, we encourage you to share your CV for consideration. As a Quality Analyst for the Gujarati Voice Process at Spocto X, a Yubi Company, your role will involve monitoring and evaluating the quality of voice-based interactions to ensure compliance with company standards. You will be responsible for conducting quality audits, preparing feedback reports, identifying areas for improvement, and collaborating with team members to enhance the overall process. Your contribution will be crucial in supporting the team to meet performance targets and promoting a positive customer experience. Key Responsibilities: - Conduct quality audits to assess the compliance of voice-based interactions with company standards - Prepare detailed feedback reports highlighting areas for improvement - Collaborate with team members to implement strategies that enhance the quality of voice processes - Support the team in meeting performance targets by providing valuable insights and recommendations - Promote a positive customer experience through continuous monitoring and improvement of voice interactions Qualifications: - Strong Analytical Skills to evaluate and interpret data for improving voice process quality - Proficiency in Quality Control, Quality Assurance, and Quality Management to monitor and maintain high standards - Excellent Communication skills, particularly in Gujarati, to accurately assess and guide team performance - Attention to detail and problem-solving abilities to identify and address process inefficiencies - Familiarity with voice process operations and relevant experience in a similar role is preferred - Ability to work collaboratively in a team-oriented, on-site environment - Graduate degree in any discipline (bachelor's degree preferred); prior experience in customer service or quality analysis is beneficial If you are passionate about ensuring high-quality voice interactions and have the necessary skills and qualifications, we encourage you to share your CV for consideration.