Job
Description
Job Title: Quality Analyst – Customer Support (Female Only) Job Type: Full-Time, On-Site Location: Office-Based – Plot no DH 12, Ayodhya Extension Main Road, Near Subh Hospital, Bhopal Preferred Background: Experience in Customer Support or Quality Assurance Work Split: 70% QA, 30% Email Support (as needed) Salary Range: ₹12,000 – ₹18,000 per month (based on experience and skills) About the Role: We are hiring a female Quality Analyst to join our customer support team at our office near Ayodhya Bypass, Tanatan Dhaba, Bhopal. This is a long-term opportunity, ideal for someone who has experience in customer support or QA and is passionate about maintaining high-quality service standards. The role primarily involves auditing and improving customer support emails, with the flexibility to assist in replying to customer queries when needed. Key Responsibilities: Evaluate support emails to ensure accuracy, empathy, and resolution quality Track and report key KPIs like CSAT, response time, resolution rate, and quality scores Provide feedback to agents and assist in quality coaching Maintain QA scorecards, reports, and dashboards Take over email support during team absences or high-volume days (approximately 30%) Collaborate with the team to ensure continuous improvement in service quality Requirements: Female candidates only (mandatory) Prior experience in customer support or quality assurance preferred Strong written English and attention to detail Willing to work full-time from our office in Bhopal Dependable, flexible, and interested in long-term employment Preferred Experience: Email support experience in customer service environments Familiarity with QA practices, scorecards, and performance evaluation Knowledge of tools like Freshdesk, Zendesk, or similar platforms E-commerce or service industry experience is a plus What We Offer: Competitive salary based on experience (₹12,000 – ₹18,000/month) A long-term, stable opportunity with a growing team Friendly and supportive office culture Learning and growth opportunities in QA and support operations To Apply: Email your resume and a short note about your experience to contact@ecombirds.com. Only female candidates based in or near Ayodhya Bypass, Bhopal will be considered.
