Quality Analyst

Role Overview: Join our dynamic Wholesale Lending Services team as a QA Analyst and help set the standard for quality in loan operations. Be part of a collaborative environment where your analytical skills and attention to detail make a real impact. Advance your career with us and contribute to process improvements that shape the future of lending services. Key Responsibilities: - Review customer files and transactions against established QA criteria. - Ensure completion of quality-related requests and SLAs accurately and timely. - Analyze errors to categorize impact and escalate issues as needed. - Enter quality information in system of record for tracking and reporting. - Provide verbal and written summaries of findings, including impact and risk assessment. - Track open items and take appropriate action within deadlines. - Use product and process knowledge to resolve unique or challenging issues. - Ensure standard operating procedures and testing job aids are followed and updated. - Make recommendations to enhance testing job aids and processes. - Liaise effectively with other departments, including front, middle, and back office. - Participate in process improvement initiatives and automation projects. Qualifications Required: - Hold a bachelor's degree with 5+ years of relevant experience in lending services or back office/BFSI operations. - Demonstrate knowledge of loan systems such as Loan IQ. - Apply strong problem-solving and investigative skills to resolve loan operation issues. - Utilize proficiency in MS Office and analytical capabilities. - Exhibit a risk and control mindset in daily activities. - Adapt to shift work as required. - Perform under pressure and manage high volumes of work. Note: No additional details of the company are provided in the job description.,