On-site
Full Time
We are hiring a Quality Analyst to monitor and evaluate customer calls, ensure compliance with standards, and improve overall service quality. The role includes call auditing, providing feedback to agents, preparing quality reports, and suggesting process improvements.
Requirements: Graduate with 2–5 years of contact center experience OR 2+ years as a Quality Analyst. Strong communication, analytical, and reporting skills required.
Job Type: Full-time
Pay: ₹30,000.00 - ₹33,000.00 per month
Benefits:
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Experience:
Work Location: In person
BMT Group
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3.6 - 3.96 Lacs P.A.
3.6 - 3.96 Lacs P.A.
