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Jobs in sector 2
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High Five Global Networks
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Quality Analyst (BPO - Inbound Customer Service)

Quality Analyst (BPO - Inbound Customer Service)

High Five Global Networks

1 - 31 years

3 Lacs

sector 2 noida

Posted:2 weeks ago| Platform: Apna logo

Apply

Skills Required

service compliance coaching report data calibration support training audit documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Roles & Responsibilities of a Quality Analyst: Monitor live and recorded customer interactions Evaluate agent performance using quality scorecards Ensure adherence to process, scripts, and compliance guidelines Identify errors, gaps, and improvement areas Provide feedback and conduct coaching sessions Track quality trends and report performance data Participate in calibration with operations and clients Support training and process improvement initiatives Maintain audit records and quality documentation Enhance customer experience and reduce escalations

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High Five Global Networks

Networking / Technology

Denver

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Quality Analyst (BPO - Inbound Customer Service)

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Quality Analyst (BPO - Inbound Customer Service)