Quality Analyst

Job Description

Job Title: Quality Analyst Location: Ludhiana Salary Range: 15,000 - 18,000 per month About us: At the ACME Group of Companies, we believe borders shouldnt limit potential. With a strong global footprint, we help individuals and employers navigate immigration and recruitment with confidence, speed, and integrity. Our group includes: Acme Visa Solutions – a global leader in immigration consulting with its Head quarter in Vancouver, Canada having operations across Canada, India ,Australia UAE, Africa, and Europe Easy Global AI – a Canadian entity and our tech-driven platform simplifying skilled immigration through intelligent automation. Still Hive Workforce Solutions – a workforce mobility division focused on recruiting and deploying talent for essential sectors worldwide. As our footprint grows, so does our need to stay connected with our audiences in a meaningful way. That’s where you come in. Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our team in Ludhiana. The ideal candidate will be responsible for ensuring the quality of our processes and outputs, with a strong focus on data management, reporting, and utilizing Microsoft Excel for insightful analysis. Key Responsibilities: Conduct regular quality checks and audits on processes, products, or services to identify deviations and areas for improvement. Collect, compile, and analyze data to identify trends, patterns, and root causes of quality issues. Prepare and present accurate and timely Management Information System (MIS) reports, dashboards, and presentations to stakeholders. Develop and maintain robust reporting mechanisms to track key quality metrics and performance indicators. Utilize advanced functions in Microsoft Excel (e.g., pivot tables, VLOOKUP, conditional formatting, data validation, charts) for data manipulation, analysis, and reporting. Collaborate with various departments to implement corrective and preventive actions based on quality findings. Document quality processes, procedures, and standards. Assist in the development and implementation of quality assurance strategies. Contribute to continuous improvement initiatives within the organization. Qualifications: Bachelor's degree in Business Administration, Commerce, Statistics, or a related field. Proven experience (1-2 years preferred) in a quality assurance, data analysis, or reporting role. Excellent proficiency in Microsoft Excel is mandatory, including advanced functions for data analysis, manipulation, and reporting. Strong understanding and practical experience with MIS (Management Information System) and report generation. Demonstrated ability to prepare clear, concise, and insightful reports. Analytical mindset with keen attention to detail and accuracy. Strong problem-solving skills. Excellent communication (written and verbal) and interpersonal skills. Ability to work independently and as part of a team. What We Offer: Opportunity to work in a challenging and rewarding environment. Exposure to diverse projects and learning opportunities. A collaborative and supportive team culture.