Call Center Executive

Job Description

Job Description: Job Title: Support Executive Location: Ludhiana Salary Range: 15,000 - 18,000 per month About us: At the ACME Group of Companies, we believe borders shouldnt limit potential. With a strong global footprint, we help individuals and employers navigate immigration and recruitment with confidence, speed, and integrity. Our group includes: Acme Visa Solutions – a global leader in immigration consulting with its Head quarter in Vancouver, Canada having operations across Canada, India ,Australia UAE, Africa, and Europe Easy Global AI – a Canadian entity and our tech-driven platform simplifying skilled immigration through intelligent automation. Still Hive Workforce Solutions – a workforce mobility division focused on recruiting and deploying talent for essential sectors worldwide. As our footprint grows, so does our need to stay connected with our audiences in a meaningful way. That’s where you come in. Job Summary: We're looking for enthusiastic and customer-focused Support Executives to join our dynamic call center team. In this role, you'll be the first point of contact for our customers, providing excellent service through both inbound and outbound calls. If you have strong communication skills, are comfortable with basic computer tasks, and enjoy helping people, we encourage you to apply! What You'll Do: Handle a high volume of inbound and outbound calls in a professional and efficient manner. Address customer inquiries, provide information, and resolve issues promptly and accurately. Document all customer interactions and resolutions clearly in our system. Escalate complex issues to the appropriate department when necessary. Maintain a positive and empathetic attitude in all customer interactions. Collaborate with team members to ensure customer satisfaction. What We're Looking For: Fluency in spoken English is a must. Basic computer skills (e.g., navigating software, data entry, using email). Excellent verbal communication and active listening skills. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced call center environment. Previous customer service or call center experience is a plus, but not required. Benefits: Competitive salary and performance-based incentives. Comprehensive training program. Opportunities for career growth and development. A supportive and collaborative work environment.