QA & Testing Analyst & Senior Analyst

Role Description

• The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Operations.
• The main tasks of the Service Operations Specialist are: monitoring and tracking activities, analysingIssues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) Operating Level Agreements (OLAs).
• The primary areas to support are Distributed Technology applications in the CIB (Corporate & Investment Banking) Domain spanning across cash management, trade finance and Investor & Issuer services.

Your key responsibilities

• Design, develop and maintain automation test scripts
• Active participation with Development team from requirement gathering and design test scenarios
• Identify and evaluate automation technologies that suit application testing
• Provide inputs to Test Automation Strategy & Roadmap
• Develop and maintain best of breed Automation framework that supports various application technologies or platforms
• Champion automation activities, provide consultation and establish best practices
• Quality reviews of automation deliverables produced by vendors
• Actively support the business strategy, plans and values, contributing to the achievement of a high performance culture
• Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
• Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment

Your skills and experience

• Proven experience in Testing Automation roles
• Proven experience of industry standard test automation tools with BDD such as Selenium, Karate DSL
• Experience of tool evaluation & automation feasibility study
• Proven experience in design and develop test scenarios and producing test artefacts
• Programming expertise in modern object oriented languages such as Java, .NET (C#), Python, Groovy, JavaScript
• Experience of setting up, configuring & using CI tools
• Experience of adding to and implementing Enterprise tool strategy and frameworks
• Overall relevant IT experience & demonstrated ability to work with a variety of people and achieve results

Education | Certification (Recommended):

• Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
• ITIL Foundation Certificate.

Technical Competencies:

• Working experience experience in Selenium (Java) Cucumber (JAVA),Karate DSL designing & developing Automation Framework(s) AND proficient in SQL , GCP cloud based system testing
• Specialisation in three or more of tools such as HP Unified Functional Tester, JIRA, Test Complete, Karate DSL & Cucumber. They must have experience and skills in at least one modern objected orientated language (e.g. Java, .NET, Python, etc.). Have hands-on experience with configuring and working with CI tools such as TeamCity, Jenkins or Bamboo..

Business Competencies:

• Communication - Experienced
• Financial Management - Basic
• Industry Knowledge - Experienced
• Innovation - Basic
• Managing Complexity - Basic
• Product Knowledge (internal & external) Basic
• Risk Management - Basic

Technical Competencies:

• Business Continuity/Disaster Recovery Experienced
• Operational Management Experienced