QA - Problem / Incident Management

Job Description

Role: QA - Problem Management Location: Hyderabad (BPMLinks) Work from Office (EST time zone) *Key Skills:* 1. *Root Cause Analysis (RCA)*: Proven ability to identify and analyze root causes of complex issues. 2. *Problem Management*: Experienced in managing and resolving problems, minimizing impact on users. 3. *Log Analysis*: Skilled in analyzing logs to identify trends, patterns, and anomalies. 4. *Monitoring Tools*: Proficient in using monitoring tools (AWS Log Analysis, EKS etc.) to detect and troubleshoot issues. *Responsibilities:* 1. *Identify and troubleshoot issues*: Use RCA and log analysis to identify root causes of issues. 2. *Develop and implement problem management processes*: Create and refine processes to manage and resolve problems. 3. *Analyze logs and monitoring data*: Use log analysis and monitoring tools to identify trends, patterns, and anomalies. 4. *Collaborate with cross-functional teams*: Work with development, operations, and other teams to resolve issues and improve overall quality. *Desired Qualifications:* 1. *Bachelor's degree in Computer Science or related field*: Strong foundation in computer science and software engineering principles. 2. *4+ years of experience in QA or related field*: Proven experience in QA, testing, or related field. 3. *Certifications in QA or related field*: Certifications such as ISTQB, CSTE, or equivalent.