QA Engineer (Customer Complaint and Quality Support)

equipmentthe HosurHosurRole & responsibilities

Job Title: QA Engineer / Quality Assurance Specialist Customer Complaint & Quality Support South Zone

Job Summary

QA Engineer / Specialist

Location

WFH in Chennai or Hosur, must be willing to travel to customers in south zone AP/Telangana/TN/Kerala/Karnataka. Major customers are in Chennai, then hosur.

Key Responsibilities

1. Customer Complaint Management

• Receive, document, and analyze customer complaints related to wire and cable products.
• Conduct thorough

  investigations

  and perform

  root cause analysis (RCA)

  to identify quality issues.
• Collaborate with internal teams (Production, R&D, Quality Control) to resolve customer complaints.
• Implement

  corrective and preventive actions (CAPA)

  to eliminate recurring quality issues.
• Provide

  timely responses

  and resolutions to customer complaints, ensuring high satisfaction.
• Aim for relationship building with customers to ensure issues arent escalated and are solved by timely local response.

2. Quality Support & Continuous Improvement

• Monitor

  product quality

  through regular audits, inspections, and testing.
• Identify and implement

  process improvements

  to enhance quality standards.

3. Documentation & Reporting

• Maintain

  quality records

  , including non-conformances, corrective actions, and test results.
• Prepare

  quality reports

  and present findings to management.
• Develop and update

  work instructions, SOPs, and quality manuals

  .

Key Skills & Qualifications

Education

• Bachelor's degree in

  Electrical Engineering, Mechanical Engineering, Materials Science, or a related field

  .

Experience

• 3+ years of experience in

  quality assurance

  or

  customer complaint handling

  in the

  wiring harness/wire and cable industry

  .

Technical Skills

• Basic Knowledge of

  wire and cable manufacturing processes

  (extrusion, stranding, insulation, etc.).
• Basic knowledge of

  wiring harness process

  (cutting/crimping)
• Proficiency in

  RCA tools

  (5 Whys, Fishbone Diagram, 8D, FMEA).
• Familiarity with

  quality standards

  (ISO 9001, ISO 14001, IEC, UL, RoHS, REACH).
• Experience with

  testing equipments

  (tensile tester, spark tester, HV tester, flame test, etc.).

Preferred candidate profile

Perks and benefits