equipmentthe HosurHosurRole & responsibilities Job Title: QA Engineer / Quality Assurance Specialist Customer Complaint & Quality Support South Zone Job Summary The QA Engineer / Specialist will be responsible for handling customer complaints , conducting root cause analysis (RCA) , implementing corrective and preventive actions (CAPA) , and ensuring adherence to quality standards in wire and cable manufacturing. The role requires close coordination with production, R&D, and customer service teams to maintain high-quality products and improve customer satisfaction. Location WFH in Chennai or Hosur, must be willing to travel to customers in south zone AP/Telangana/TN/Kerala/Karnataka. Major customers are in Chennai, then hosur. Key Responsibilities 1. Customer Complaint Management Receive, document, and analyze customer complaints related to wire and cable products. Conduct thorough investigations and perform root cause analysis (RCA) to identify quality issues. Collaborate with internal teams (Production, R&D, Quality Control) to resolve customer complaints. Implement corrective and preventive actions (CAPA) to eliminate recurring quality issues. Provide timely responses and resolutions to customer complaints, ensuring high satisfaction. Aim for relationship building with customers to ensure issues arent escalated and are solved by timely local response. 2. Quality Support & Continuous Improvement Monitor product quality through regular audits, inspections, and testing. Identify and implement process improvements to enhance quality standards. 3. Documentation & Reporting Maintain quality records , including non-conformances, corrective actions, and test results. Prepare quality reports and present findings to management. Develop and update work instructions, SOPs, and quality manuals . Key Skills & Qualifications Education : Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Science, or a related field . Experience : 3+ years of experience in quality assurance or customer complaint handling in the wiring harness/wire and cable industry . Technical Skills : Basic Knowledge of wire and cable manufacturing processes (extrusion, stranding, insulation, etc.). Basic knowledge of wiring harness process (cutting/crimping) Proficiency in RCA tools (5 Whys, Fishbone Diagram, 8D, FMEA). Familiarity with quality standards (ISO 9001, ISO 14001, IEC, UL, RoHS, REACH). Experience with testing equipments (tensile tester, spark tester, HV tester, flame test, etc.). Preferred candidate profile Perks and benefits
