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QA Consultant - Quality Service

QA Consultant - Quality Service

Bill Gosling

4 - 8 years

7 - 11 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

training usage french information security focus hr policies outsourcing service quality financial services auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
Participate in various internal/external training programs to continuously hone required skills and knowledge base.

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