PWD-Telesales Team Lead

Role & responsibilities

• Be in charge of running and managing the team daily
• Understand all organizations products, services, procedures and guidelines and communicate same to all team members
• Monitor calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new team members
• Submit regular reports to management and seek new ideas and strategies to improve team performance
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Coaching, inspiring and motivating a sales team.
• A good understanding of the market dynamics in the respective sector\
• Coordinate with different departments to ensure Issuance of Policies
• Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates

• Min 3-6 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain)
• Drive productivity per advisor
• Attrition for the team
• Improving leads conversion
• Employee motivation & engagement
• Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
• Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills

• High analytical proficiency
• Outbound Telesales Team handling experience
• Pro-active approach in issue resolution
• Good communication and Presentation skills
• Large BPO/ Telesales set up experience will be preferred
• Leading Change & Strategic Thinking