Job
Description
As a Public Relations Officer (PRO) in Cochin, you will play a crucial role in maintaining the organization's public image through effective communication and relationship management. Your responsibilities will include: - Client Interaction & Front Desk Support: - Greet and assist clients in a courteous and professional manner. - Handle walk-ins, enquiries, and appointment coordination efficiently. - Ensure a positive first impression and smooth client experience. - Public Relations & Communication: - Act as a point of contact between clients and internal departments. - Communicate service information clearly and accurately to clients. - Address basic client concerns and escalate issues to the appropriate team when required. - Internal Coordination: - Coordinate with doctors, therapists, and operations staff to ensure smooth service flow. - Support the sales and operations teams with client-related communication. - Ensure timely updates and proper information sharing across departments. - Documentation & Reporting: - Maintain client records, enquiry logs, and appointment details accurately. - Assist in preparing daily reports related to client interactions and follow-ups. - Ensure confidentiality and proper handling of client information. - Professional Conduct & Service Standards: - Maintain a calm, polite, and professional demeanor at all times. - Follow organizational guidelines for communication and workplace conduct. - Support organizational initiatives aimed at improving client satisfaction. As a female candidate, you will be expected to adhere to prescribed uniform and grooming standards, maintain personal hygiene, and uphold professional conduct during working hours and official meetings. Benefits include travel allowance, daily allowance, food provision, paid sick leave, cell phone reimbursement, and paid sick time. Your role as a Public Relations Officer (PRO) will be instrumental in shaping the organization's public image and ensuring smooth communication between clients and internal teams. As a Public Relations Officer (PRO) in Cochin, you will play a crucial role in maintaining the organization's public image through effective communication and relationship management. Your responsibilities will include: - Client Interaction & Front Desk Support: - Greet and assist clients in a courteous and professional manner. - Handle walk-ins, enquiries, and appointment coordination efficiently. - Ensure a positive first impression and smooth client experience. - Public Relations & Communication: - Act as a point of contact between clients and internal departments. - Communicate service information clearly and accurately to clients. - Address basic client concerns and escalate issues to the appropriate team when required. - Internal Coordination: - Coordinate with doctors, therapists, and operations staff to ensure smooth service flow. - Support the sales and operations teams with client-related communication. - Ensure timely updates and proper information sharing across departments. - Documentation & Reporting: - Maintain client records, enquiry logs, and appointment details accurately. - Assist in preparing daily reports related to client interactions and follow-ups. - Ensure confidentiality and proper handling of client information. - Professional Conduct & Service Standards: - Maintain a calm, polite, and professional demeanor at all times. - Follow organizational guidelines for communication and workplace conduct. - Support organizational initiatives aimed at improving client satisfaction. As a female candidate, you will be expected to adhere to prescribed uniform and grooming standards, maintain personal hygiene, and uphold professional conduct during working hours and official meetings. Benefits include travel allowance, daily allowance, food provision, paid sick leave, cell phone reimbursement, and paid sick time. Your role as a Public Relations Officer (PRO) will be instrumental in shaping the organization's public image and ensuring smooth communication between clients and internal teams.
