Property Management Call Center Virtual Assistant (Voice)

Job Description

Skills: Strong knowledge of leasing processes, maintenance procedures, and property management regulations. Excellent verbal and written communication skills. Proficiency in property management software (e.g., Yardi, AppFolio, Rent Manager) and Microsoft Office Suite. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Customer Service: Proven experience in providing exceptional customer service, with the ability to handle difficult or irate customers professionally. Problem-Solving: Ability to quickly assess situations, identify potential problems, and offer solutions. Key Responsibilities: Handle Leasing Inquiries: Respond to inquiries about available properties, lease terms, and application processes. Assist prospective tenants with scheduling property tours and completing lease applications. Maintenance Requests: Receive and log maintenance and repair requests from tenants. Coordinate with maintenance teams or external vendors to ensure timely resolution of issues. Repair Coordination: Communicate with property management teams and contractors to schedule and track repairs, ensuring work is completed within agreed timelines. Form Processing: Assist with filling out, reviewing, and submitting required forms related to leasing, renewals, and property management tasks. Tenant Communication: Provide tenants with accurate information regarding lease renewals, rent payment procedures, and general property guidelines. Follow-up: Conduct follow-up calls to tenants to ensure maintenance and repair issues are resolved to their satisfaction. Complaint Resolution: Address tenant complaints in a timely manner, escalating issues when necessary to ensure proper resolution. Data Entry: Maintain accurate records of calls, inquiries, and actions taken using property management software. Assist Property Managers: Provide support to property managers with administrative tasks such as tenant notifications, document preparation, and property inspections.