Job
Description
Process Specialist Property & Casualty (P&C) Insurance Department: Operations Insurance Reporting To: Process Lead Work Schedule: Night Shift (Flexible) Location: Chennai Summary: We are seeking a dedicated and detail-oriented Process Specialist to support our Property and Casualty (P&C) division. The ideal candidate will have 4-6 years of experience in P&C Insurance domains including Homeowners, Personal Auto, Policy Administration , and Small Commercials . This role requires a strong command of MS Office , outstanding English communication skills , and an ability to thrive in a performance-driven environment. You will be responsible for supporting underwriting, managing policy processes, ensuring regulatory compliance, and contributing to operational improvements. Essential Qualifications: Graduate with a minimum of 46 years of BPO experience in the Insurance domain Strong domain knowledge in P&C Insurance – Personal Lines, Small Commercials, Home, Auto, and Valuables Proficiency in MS Office tools (Excel, Word, Outlook, etc.) Excellent verbal and written communication skills Flexible to work in night shifts Essential Skills / Personality Traits: Strong interpersonal and leadership skills Ability to prioritize tasks and manage time effectively Analytical mindset with strong problem-solving abilities Attention to detail and accuracy Proactive team player with a service-oriented mindset People management skills and ability to motivate peers Goal-oriented with sound decision-making capabilities Computer literate and metrics-savvy Operational Responsibilities: Underwriting Assistance : Support underwriters by evaluating applications and assessing associated risks Policy Processing : Execute policy issuance, renewals, endorsements, and cancellations with accuracy Documentation & Compliance : Ensure documentation is up to date, compliant, and audit-ready Stakeholder Coordination : Liaise effectively with underwriters, agents, and claims teams for smooth operations Risk Evaluation : Monitor risk metrics and recommend strategies for risk mitigation Policy Administration : Manage end-to-end policy lifecycle operations Data Analysis : Review and analyze trends to recommend process improvements and enhance customer satisfaction Performance Standards: Measurable: Meet/exceed process SLAs, productivity, and quality benchmarks Adherence to compliance and process documentation Effective handling of high-volume workloads under pressure Maintain strong Customer Satisfaction and Employee Engagement scores Punctuality, discipline, and adherence to timelines Non-Measurable: Self-driven and goal-oriented attitude Professional demeanor and personal grooming Strong relationship-building skills Process-driven and customer-centric approach Willingness to go the extra mile to exceed expectations
