Project Manger

Company Overview:
FOY for you is a hyper-personalised Smart Beauty and Personal Care e-commerce platform with the vision of revolutionizing the BPC industry with immersive experiences and innovative solutions. FOY aims to become India’s first customer centric retail ecommerce platform which helps in making informed and quick purchases. We foster a collaborative and results-oriented environment where innovation is encouraged and employees are empowered to make a real impact on the future of beauty and personal care.

Key Responsibilities:

• Project Management:
• Coordinate and monitor project activities from initiation to closure, ensuring deliverables meet quality standards and deadlines.
• Maintain project documentation, schedules, and trackers to ensure transparency across stakeholders.
• Client Engagement:
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Proactively communicate project status, changes, and potential risks, ensuring client expectations are managed effectively.
• Conduct regular check-ins and feedback sessions with clients to foster trust and partnership.
• Customer Success:
• Support onboarding, training, and adoption efforts for new clients.
• Collaborate with Customer Success Managers to identify opportunities for upsell, cross-sell, and account growth.
• Monitor client health metrics and address issues proactively to ensure continued success and satisfaction.
• Cross-functional Collaboration:
• Work closely with product, engineering, marketing, and customer support teams to deliver solutions tailored to client needs.
• Relay client feedback internally to drive product and service enhancements.
• Risk Management:
• Identify project bottlenecks, risks, or issues early and work on mitigation strategies to keep projects on track.

Requirements:

• Bachelor's degree in Business Administration, Communications, Project Management, or related field.
• 2–4 years of experience in a project coordination, client engagement, or customer success role, preferably in a technology or SaaS environment.
• Familiarity with project management tools like Trello, Jira, or similar platforms.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to multitask across multiple projects while maintaining attention to detail.
• Customer-first mindset with a proactive approach to solving client challenges.

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person