Project Manager/Technical Writer

As a process-driven Project Manager/Technical Writer, your primary responsibility will be to own and maintain documentation related to resource planning, people performance, and team operations within our product engineering services environment. You will collaborate closely with project managers, delivery leads, HRBPs, and PMO teams to create clear, structured content that supports staffing decisions, allocation visibility, and people performance tracking. Your documentation will play a crucial role in decision-making, internal alignment, and operational transparency. Your responsibilities will include: Resource & Allocation Documentation: - Developing and maintaining resource allocation documents to track who is working on what, project roll-ons/roll-offs, and utilization views. - Documenting internal allocation workflows, staffing request processes, and bench movement guidelines. - Creating visibility into team composition by project, skillsets, and availability to support real-time capacity planning. People Performance & Ops Documentation: - Supporting documentation of performance tracking frameworks, including OKRs, KPIs, evaluation cycles, and growth plans. - Partnering with delivery and HR teams to maintain role definitions, career path matrices, and feedback mechanisms. - Creating structured content to track and report individual contributions, team velocity, and engagement metrics across programs. Process & Governance Enablement: - Working with PMO or Ops to document resource planning rhythms, review cadences, and escalation paths. - Building and maintaining a living knowledge base for onboarding new managers, leads, and people operations staff. - Helping standardize templates and trackers used for staffing, performance review, and utilization reports. To qualify for this role, you should have: - 3-7 years of experience in technical writing or business process documentation, preferably in an engineering or services environment. - A strong understanding of team structures, resource allocation, and performance processes in tech organizations. - Exceptional writing and structuring skills, with the ability to translate verbal updates and raw data into digestible, usable content. - Hands-on experience with documentation tools like Confluence, Google Docs, Notion, etc., and be comfortable collaborating with project managers, HR teams, and operations stakeholders. Preferred Skills: - Exposure to capacity planning or workforce management tools (e.g., Smartsheet, Float, JIRA Capacity view). - Familiarity with resource management frameworks and delivery governance models. - Ability to interpret dashboards or spreadsheets to support reporting documentation. - Visual documentation skills such as basic diagrams, charts, or workflows would be an added advantage.,