Project Manager - IT

Basic Function:

Lead the end-to-end management of complex projects from concept through to launch, ensuring on-time, high-quality delivery through collaboration with business and technical teams.

Job Accountabilities:

• Manage full project lifecycle to ensure delivery on time, scope, and quality.
• Work with business and delivery teams to plan and execute project delivery.
• Develop and maintain detailed project plans, timelines, and resource allocations.
• Proactively identify risks, bottlenecks, and develop mitigation plans.
• Drive alignment and collaboration across cross-functional teams.
• Maintain transparent communication with stakeholders at all levels.
• Define KPIs and metrics to inform executive and team-level decisions.
• Deliver tech products through design, build, and deployment phases.
• Collaborate with PMO and technical teams for delivery estimation and planning.
• Ensure quality assurance via detailed test scenario planning and UAT support.
• Lead vendor selection, contract management, and partnership development.
• Ensure regulatory compliance including privacy and data security.
• Implement contingency plans and iterative approaches for product launch.
• Mobilize SOP governance for post-deployment support and issue resolution.
• Build strong partnerships with business leaders and resolve their challenges.

Key Interactions:

• Business Function Heads
• Business Project Champions
• Director-IT
• Technical Delivery Teams
• Global IT Team
• External Partners and Vendor Ecosystem

Educational Qualifications & Experience:

• Bachelor's or Master's in Business, IT, Computer Science, or related field.
• 8+ years in IT delivery, consulting, or maintenance of ERP, SaaS, or analytics platforms.
• 3+ years of leadership in delivering complex transformation projects.
• Industry experience in Manufacturing, Consumer Goods, FMCG, or Retail.

Skill Set:

• Proven experience managing full-cycle software/tech projects.
• Expertise in project planning, progress tracking, and resource allocation.
• Deep understanding of SDLC and enterprise architecture.
• Proficient in business documentation, process flows, and presentations.
• Strong leadership and team alignment abilities.
• Experience in SaaS/cloud/enterprise product launches.
• Knowledge of Agile, Scrum, and PMP/Agile certifications preferred.

Personal Characteristics & Behaviour:

• Strong problem-solving and risk management capabilities.
• Trusted collaborator and listener who influences across teams.
• Ownership mindset with innovative thinking.
• Ability to prioritize amidst competing demands and make timely decisions.