Job
Description
Role Proficiency: Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction. Outcomes: Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer; addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans. Implement the governance model defined for similar projects Track and reports project KPIs and analyze project health Effective implementation of software delivery methodologies to improve project KPIs Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team Adopt and build software engineering best practices which can be leveraged by other teams Measures of Outcomes: Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected: Scope Management : Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation and Resource Planning: Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management: Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue management: Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management: Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Test and Defect Management : Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Software Development Process Tools Techniques: Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance: Tailor organizations quality guidelines and benchmarks to meet specific project quality requirements and processes Domain / Industry Knowledge: Understand how the proposed solution meets client requirements Technology Concepts: Understand customers technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team Profitability Management: Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins Pricing Models: Define the pricing models for medium complex projects Conduct estimation for medium complex projects. Knowledge Management (KM): Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learnings from the project are contributed to the KM repository Account Management Processes and Tools: Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring: Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution Self-Development and Organizational initiatives: Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Team Development: Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow Skill Examples: Impact and Influence Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Assess the project heath using quantitative measures and change the course of action as needed Knowledge Examples: Technologies to be implemented within the project Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards Additional Comments: Job Summary The Techincal Project Manager/Scrum Master will work towards achieving the Project goals within the defined schedule and best quality. The TPM should coache the development team, facilitates the removal of impediments, and ensures that the team has the best possible circumstances to achieve project/sprint goals. The TPM is accountable for the Agile team s effectiveness through improved practices within the framework. This role manages both the development and quality engineering functions. Accountabilities Building and leading cross-functional project teams, setting expectations, and ensuring that the team has the necessary resources and support. Monitor the project scope to prevent scope creep and make necessary adjustments. Conflict resolution within the team should be addressed promptly and constructively to maintain a positive working environment. Use Agile metrics and feedback to help the team continuously improve. Scrum Process Facilitation, Ensure that the scrum Framework is understood and applied correctly by the team. Collaborate closely with the Product Owner to ensure the product backlog is well-maintained and prioritized. Define and track relevant metrics to assess progress and identify areas of improvement. Closely work with Product Owners, Tech Leads, and Dev teams and ensure that the stories are prioritized and being progressed Plan and drive the prioritization discussions, coordinates releases, conducts governance meetings Manage the employees in the development and quality engineering roles that are aligned to specific product teams. Leads and supports team members in their performance and career journeys by providing feedback and guidance on a regular basis. Provides leadership on staffing decisions as opportunities present (new hires, terminations, etc.). Support escalations from the team. Drives continuous improvement initiatives to ensure that Functional/Development/QE procedures and processes are measured and reviewed on a regular basis, and refined/updated as needed An in-depth understanding of design principles and thinks technology as a solution enablement tool. Has a logical mindset and an aptitude to resolve highly complex problems, diagnose and identify issues and guide the team towards proper resolutions. Ability to lead design reviews and actively participate in technical discussions with great attention to details and recommend technical solutions when necessary. Ability to work with a geographically dispersed team of engineers, product managers, Customer facing people and senior RD leadership. Follower of Scrum and experienced in implementing and optimizing agile development and continuous integration / continuous delivery methodologies. Familiarity with Atlassian suite (Jira and Confluence) is desirable. Identify the technical gaps in the project like Security, Performance, Accessibilities, etc and work towards fixing it. Engage in the preparation of various reports, including the Weekly Status Report (WSR), Monthly Business Review (MBR), and Project Progress updates, and share these to stakeholders on a regular schedule. Strive for consistent enhancements in the project through the implementation of Retro and RCA meetings Foster a positive work environment within the team. Basic Qualifications: Bachelor s degree in computer science, Software Development, Quality Assurance or related field 10+ Years of experience in Software Development and/or Quality Assurance 5+ years of experience in an Agile environment 5+ years of experience in a management/people leadership capacity 5+ years of experience in technology project management, managing multiple projects and teams. To have proven record of successfully delivering complex projects, ability to drive projects from initiation to completion. Strong leadership skills, technical thought leadership, and a commitment to delivering high-quality data solutions. Experience in Cloud-based software architecture, development, and testing solutions. Preferably AWS Know How skills on o Oversee the design and development of Java-based applications (Java 1.8 and above) for E-commerce platforms o Knowledge on Oracle SQL and database optimization. o Knowledge on JBoss for application server management. o Knowledge of ETL processes and data integration best practices. o Knowledge of SOA (Service-Oriented Architecture) principles and implementation. o Knowledge in in front-end development using HTML, CSS, JavaScript, Angular, jQuery, and Bootstrap. o Strong Experience with Agile methodologies and DevOps best practices. o Building secure and scalable payment applications. o Building Payment processing applications, good understanding of payment gateways, merchant accounts, integrating with payment APIs and transaction processing workflows. o Familiarity of GDPR, financial regulations, payment processing libraries and APIs, PCI DSS, e
