Project Management Officer

Job Description

We are seeking a results-driven and organized PMO Project Specialist / Junior Project Manager to manage non-core customer-facing projects for CSI. The role involves end-to-end project management across initiation, planning, execution, monitoring, and closure, with a strong focus on repeatable project types for both new and existing clients. The ideal candidate brings 23 years of experience in project delivery and PMO support, with a hands-on understanding of cross-functional collaboration, client communication, and risk mitigation. Key Responsibilities: Project Lifecycle Management: Accountable for the successful delivery of assigned CSI non-core customer-facing projects, typically repeatable in nature. Lead all phases of the project lifecycle including initiation, planning, execution, monitoring & controlling, and closure. Execute formal project kick-off meetings with internal teams and external clients. Project Planning & Coordination: Review and tailor the standard project plan based on specific complexity factors and business impacts. Collaborate with Implementation Management to secure appropriate project resources. Communicate project highlights, deliverables, and dependencies to the client. Align project expectations and define critical success factors with customer stakeholders. Project Execution & Monitoring: Establish initial project setup and governance mechanisms. Maintain regular communication with cross-functional teams and client contacts to ensure alignment and delivery as per plan. Monitor progress against timelines, budgets, and deliverables using standard tools and templates. Identify, escalate, and manage project risks and issues proactively, recommending solutions as needed. Track project health and produce status reports, dashboards, and executive summaries. Project Closure & Reporting: Facilitate project handover and formal closure processes. Document lessons learned and contribute to continuous improvement of repeatable project templates and processes. Required Skills & Qualifications: Bachelor’s degree in Business, Information Systems, Engineering, or related field. 2–3 years of experience in project management or PMO roles, preferably in a customer-facing environment. Working knowledge of project lifecycle methodologies (Agile, Waterfall, or Hybrid). Proficient in MS Project, Excel, PowerPoint, and other project tracking tools (JIRA, Smartsheet, Asana, etc.). Strong written and verbal communication skills, with the ability to influence stakeholders at all levels. Demonstrated ability to manage risks, track project progress, and coordinate team activities across multiple functions. PMP, CAPM, or PRINCE2 certification is a plus. Preferred Attributes: High attention to detail and strong follow-through. Strong client orientation and proactive problem-solving mindset. Capable of handling multiple projects simultaneously in a structured, deadline-driven environment.