Project Management Office

• Manage end-to-end project lifecycle
• Define the project/program objectives and provide input into the Business Case
• Scope and prioritize activities based on business and customer impact.
• Manage day-to-day customer interactions, working with customer & vendor to understand their requirements, identify gaps, and resolve issues.
• Provide thoughtful solutions and recommendations to help resolve new and existing customer pain points.
• Work with financial stakeholders to support budget construction & approvals, as required, and to monitor expenditure to achieve financial objectives
• Allocate resources in accordance with strategic priorities and as per product objectives. Request project team membership from another department, if required.
• Discover all the requirements of all clients, to establish the success criteria for implementations
• Design and configure the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled

Key Technical Skills Required –

• Execute high governance mechanism with all the clients and raise business critical issues and discuss solutions
• Support our CoEs to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
• Maintain accurate, high-quality, and timely documentation of implementation steps and activities for internal and external partners

Key Soft Skills Required -

• Define the project/program objectives and provide input into the Business Case
• Ensure that projects/programs successfully control and monitor progress, addressing risk and issue management, resource conflicts, effective communications, and stakeholder involvement, as appropriate
• Manage day-to-day customer interactions, working with customer & vendor to understand their requirements, identify gaps, and resolve issues.
• Provide thoughtful solutions and recommendations to help resolve new and existing customer pain points.
• Ensure project deadlines and performance standards are met while communicating status; accordingly, respond to inquiries from management, end users and clients, and provide status updates on a frequent basis. Recommend course of action regarding project/program issues and concerns, implement mitigation plans, then escalate risks and issues as necessary
• Work with financial stakeholders to support budget construction & approvals, as required, and to monitor expenditure to achieve financial objectives
• Allocate resources in accordance with strategic priorities and as per project objectives. Request project team membership from other department, if required.