Project Coordinator– Signage & LED Solutions (Execution & After-Sales)

Job Summary:
We are looking for a hands-on, organized, and technically aware Project Coordinator with prior experience in the signage and LED display industry. The candidate will oversee the execution of display and signage projects from initiation to handover and manage after-sales support including service coordination, AMC follow-ups, and performance tracking.This role requires a strong understanding of digital/LED signage hardware, installation protocols, vendor coordination, and field team management.Key Responsibilities:Project Execution Signage & LED InstallationsCoordinate end-to-end execution of LED/digital signage projects (indoor/outdoor).Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery.Prepare site readiness checklists, power/network requirements, and mounting guidelines.Ensure adherence to installation SOPs, safety standards, and quality benchmarks.Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans.Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports.Support field teams with drawings, configurations, content scheduling, and troubleshooting.After-Sales Support & MaintenanceServe as a liaison between the client and service teams for post-installation support.Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates.Track performance SLAs including uptime, resolution TAT, and customer escalations.Maintain service logs, issue reports, and preventive maintenance schedules.Monitor ticketing systems, assign tasks to local technicians, and ensure closure.Follow up on warranty claims, spare part logistics, and service documentation.Documentation & ReportingMaintain site handover kits, completion reports, and installation photos.Update project dashboards and generate client-facing weekly/monthly status reports.Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated.Support the finance team with billing triggers based on completion milestones.Maintain escalation logs and service history.Support MIS and compliance reporting as required.Required Skills & Competencies:Strong domain knowledge of LED signage, digital displays, controllers (e.g., Novastar/colorlight).Excellent coordination, communication, and stakeholder management skills.Familiarity with project management tools, installation SOPs, and basic electrical/networking knowledge.Proficiency in Excel, PowerPoint, and CRM/ticketing platforms.Ability to handle multi-site projects and travel for audits or supervision when required.Excellent organizational and communication skills.Ability to multitask, prioritize, and meet deadlines.Willingness to travel occasionally for site coordination.Qualifications:Bachelors degree or diploma in Electronics, Electrical, IT, or related technical discipline.3-6 years of experience in signage, AV, or display project execution and/or support coordination.Experience with government/commercial signage rollouts, retail display projects, or public display networks will be an added advantage.