Program Manager, Lead Development, PSME

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

Across Amazon, we're working on technology that will transform purchasing and bring savings and efficiency for a digital, intelligent, and sustainable future. Through artificial intelligence, machine learning, and predictive analytics, Amazon Business (AB) brings automation and insights to provide a procurement solution to enable pioneering leaders to have a strategic role in transforming their organizations.

Are you excited about building smarter marketing and sales processes that drive real impact Do you love working with CRM tools, marketing automation, and data-driven insights If so, we want you on our team! Amazon Business is on a mission to reinvent B2B commerce on a global scale. As a Program Manager, Lead Management, you'll play a key role in improving how we capture, track, and optimize leads across our marketing and sales teams. You'll work closely with global stakeholders to develop solutions that enhance lead management, automate processes, and improve reporting and analytics. This is a great opportunity to learn and grow in a fast-paced environment, working on real business challenges that shape how Amazon Business reaches and engages customers.

Key job responsibilities

• mprove lead management processes by collaborating with sales and marketing teams to optimize tools like Salesforce and Pardot
• Support integrations between third-party platforms and our CRM/marketing automation systems.
• Analyze data and trends to identify opportunities for automation and process improvements.
• Work cross-functionally with sales, marketing, and tech teams to gather requirements and drive roadmap planning.
• Help define best practices for lead tracking, qualification, and reporting.
• Provide hands-on project management, tracking deliverables and ensuring smooth execution.
• Communicate updates effectively, presenting insights and recommendations to stakeholders

Basic Qualifications

• Bachelor's degree in business, marketing, or a related field.
• 2-4 years of experience with CRM and marketing automation tools like Salesforce, Marketo, or Pardot.
• Familiarity with lead management processes and marketing operations.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to analyze data and make recommendations to improve performance.
• Comfortable working in a fast-paced, team-oriented environment.
• Excellent communication skills, able to explain technical concepts to non-technical audiences.

Preferred Qualifications

• Experience with large-scale CRM or marketing automation implementations
• Certifications in Marketo, Pardot, or Salesforce.
• Experience managing multiple projects and collaborating with global teams.

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.