Program Manager Growth & Retention (YBP Team)

Yulu is India's leading shared micro-mobility platform, dedicated to revolutionizing urban transportation with smart, sustainable, and electric-first mobility solutions. The rapidly growing fleet of tech-enabled electric two-wheelers and robust battery-swapping infrastructure make last-mile commutes efficient and eco-friendly. The IoT-driven platform and smart electric vehicles aim to reduce traffic congestion, carbon emissions, and provide affordable and reliable transportation to millions. As a part of the Business Partner team at Yulu, you will play a crucial role in facilitating the growth of Yulu Business Partners on the operations, demand, and business fronts. Your responsibilities will include managing key business metrics, overseeing end-to-end program management, solving customer-focused issues related to demand, growth, repair, and maintenance, and providing continuous support to streamline operational processes. Your focus will be on increasing revenue, optimizing partner P&L, and contributing to the future of urban mobility in India. Key Responsibilities: - Coordinate go-live and new city launches by collaborating with various internal teams and external Yulu Business Partners. - Assist the Business Development team in acquiring new partners by generating interest from high-profile individuals globally. - Drive demand and marketing initiatives to ensure steady customer acquisition, retention, and business growth. - Establish a feedback loop to implement best practices and support partner growth through online/offline assets and collateral. - Monitor operational efficiencies and maintain industry standards by leveraging Yulu's support systems. - Consult on operations, maintain industry metrics, and ensure cost efficiency. - Plan spares and inventory management to maintain high uptime and coordinate training requirements for field staff. - Utilize data analysis to identify areas for improvement and enhance productivity for Business Partners. - Lead cost efficiency and revenue growth projects to boost P&L for partners. Who Are We Looking For: - A proactive individual with strong program management skills, problem-solving abilities, and a customer-centric approach. - A self-starter with data-analysis decision-making skills and a good grasp of partnership landscapes. - Excellent negotiation, persuasion, and stakeholder engagement skills. - Ability to align business objectives, cultivate high-profile partnerships, and influence decision-making for P&L growth. - 2-3 years of experience in partner growth & support, program management, key account management, business development, or customer-oriented problem-solving. - Proficiency in analytical tools like MS Excel, SQL, and presentation software for reporting. - Comfortable working with various stakeholders and an AI-first mindset. Join us at Yulu for a fast-paced work environment, steep learning curve, and the opportunity to make a significant impact on urban mobility. You will have the freedom to bring innovative ideas to the table and collaborate closely with cross-functional teams to drive business growth.,