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NetApp
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Professional Services Engineer

Professional Services Engineer

NetApp

3 - 5 years

9 - 19 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

hardening python performance tuning snapmirror documentation deduplication storage iscsi security netapp storage nvme failover customer communication relationship management fibre channel troubleshooting nfs provisioning cifs cloning snapshot netapp deployment itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. Job Requirements - NetApp Storage Expertise : Deploying, administering, troubleshooting, upgrading, and managing NetApp Storage using tools like ActiveIQ Unified Manager. - Advanced NetApp Concepts : Proficient in snapshots, failover, provisioning, deduplication, cloning, SnapMirror, performance tuning, and security hardening. - Additional NetApp Technologies : Experience with Storage grid, E-Series, SolidFire, HCI. - Scripting Skills : Basic PowerShell/Python scripting. - Infrastructure Knowledge : Understanding compute, virtualization, networks (Flex pod, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS/Apps, Commvault). - Storage Protocols : Strong grasp of CIFS, NFS, iSCSI, NVMe, Fibre Channel. - ITIL Methodologies : Change, incident, problem, configuration management; ITIL Fundamentals certification desired. - Communication & Documentation : Strong customer communication, documentation skills, and stakeholder relationship management. Education - Typically requires a minimum of 4 years of related experience with a bachelor’s degree. - Alternatively, 3 years of experience with a master’s degree. - A PhD with relevant professional experience is also acceptable. - Equivalent combination of professional education/training and applicable work experience may be considered.

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Professional Services Engineer