Production Support

TLM Production Support _ Bangalore

This individual must have excellent problem solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Technical skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team. Candidate will have to provide hands-on application/production support. Candidate should possess fundamental Business knowledge of investment accounting / reconciliations. at a basic level (positions, Transactions, earnings, cash) is essential. Familiarity with basic investment asset classes is a plus. The primary responsibility of this individual is working with operations, developers and infrastructure groups to Troubleshoot production/uat/dev issues in suite of operations technology applications. Candidates must be demonstrating A willingness to learn new technologies and business processes as required.

Job responsibilities

• Development and configuration of solutions utilizing SmartStream TLM application suite including TLM Control, TLM Smart studio, TLM Recon Admin to support, enhance and develop the platforms.

• Troubleshoot environment, data control and operational issues.

• 24x6 monitoring of batch jobs for various applications in Operations Technology
• Provide ad hoc and on-demand reports

• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production

• Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
• Ensures that all production changes are processed according to Change Management policies and procedures
• Ensures that appropriate levels of Quality Assurance have been met for all new and existing products

• Create and Maintain documentation to ensure knowledge accessibility

• Automate and streamline process using scripts and scheduling tools

• Liaise with other application support teams and internal/external business and technical partners

• Configuration/ Code management and maintenance of development and test environments
• Liaison with IT Infrastructure and other IT application teams as required
• Support specification of additional interfaces with upstream / downstream systems

• Act to positively challenge thinking, to encourage a strong team culture, and to ensure focus on the highest value-at-stake priorities.

• Willingness to work in SHIFTS, India UK or US

Key Skills:

PLSQL, Java, Oracle, UNIX, Perl, Business Objects, Production Support, Quality Assurance

Application Support Operations Desired Candidate Profile Education-UG:

B.Tech/B.E/ME/M.Tech

• The candidate must have 3+ years of hands-on Production Support experience

• Strong Oracle skills (SQL/PL-SQL) and Unix skills

• Experience with Control M is required

• Very strong troubleshooting skills • Good written and interpersonal communication skills

• Ability to multi-task and effectively prioritize in a highly dynamic work environment.

• Nice to haves # Shell Script, Perl, Java, Business Objects, Experience in Financial Service