Production Support

As a Production Support professional at Birlasoft, you will be responsible for ensuring the smooth operation of production systems within environments utilizing Linux and Unix servers. Your primary focus will be on troubleshooting incidents, maintaining system uptime, and working closely with teams to manage and resolve critical incidents promptly. In this role, you will leverage tools such as Splunk for monitoring and log analysis, PuTTY for SSH access to Linux/Unix systems, and WinSCP for secure file transfers. You will also work with MOVEit and GoAnywhere to manage secure file transfers and automate workflows, as well as Snow for asset management to track and ensure compliance of software and hardware. A significant part of your responsibilities will involve Major Incident Management, where you will respond to and resolve critical production issues in collaboration with cross-functional teams. You will be expected to troubleshoot, identify root causes, and implement solutions while ensuring proper documentation and follow-up for continuous improvement. Furthermore, you will play a key role in Change and Release Management by coordinating with development and operations teams to plan, test, and deploy changes in a controlled manner. It will be essential to review changes thoroughly, conduct testing, and communicate effectively with stakeholders to minimize risks to production systems during releases. Overall, your focus will be on ensuring system stability, reducing downtime, and supporting seamless operations across multiple production environments. By utilizing various tools and best practices for proactive incident and change management, you will contribute to the efficient functioning of the production systems at Birlasoft.,