Production Support

Position Purpose

In the APS (Agile Production Services) CCDA we deliver as Application Production Support Engineer for Payment Applications.

Responsibilities

The job mainly consists of the following elements:

• We provide End to End Production Services for the Daily Baking, Payments and Risks & Credits Tribes, with as main activities:
• E2E L2 support of Go-live, service availability and on-call 24/7 L2E2E L3 support of Technology expertise and on-call 24/7 L3
• In order to provide a reliable IT service for our employees and customers we are the guardian of the operational quality of our IT systemsWe guard an optimal time-to-market / quality balance for our releases, with a special focus at availability and business continuity.We provide an efficient, high quality first and 2nd line support for all IT-solutions.

Technical & Behavioral Competencies

As Application Production Support engineer

• :To fix incidents in QA and in Prod, to provide support to the Payments TribeTo ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environmentsTo help preparing the detailed runbook by identifying all stakeholders and related actionsTo analyze all technical dependencies between the different componentsTo update theCurrent State Architecturedocument based on detailed technical designTo update or create all documentation for the support

As incident solver in run mode

• :To find, advice and implement solutions in order to solve incidentsTo document the resolution progress and the applied solutionsTo investigate, analyze and document incident cause and solution

To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

Technical Experience:

Mandatory

Good knowledge of Linux

Medior Operating system Linux

Medior Database oracle / SQL

Medior on automated batch scheduling

MS Office XLS, Word, PPT

Preferable

Knowledge of Mainframe:

Mainframe z/OS

DB2 for z/OS, SQL, SPUFI

DB2 and IMS utilities

TSO/ISPF, JCL

Cobol

Experience in Unix/Linux scripting (PowerShell)

Knowledge of MQ Series

Experience in distributed scheduling (CTRL-M)

Experience in a second line

Some knowledge about cloud environments

Experience in deployment of business applications

Specific Qualifications (if required)

Agile environment

Follows the Customer processes for projects, incident and change management.

Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.

Motivated self-starter, process-oriented with high attention to detail

Quick self-starter, pro-active attitude.

Good communication skills, Good analytical and synthesis skills.

Autonomy, commitment, and perseverance.

Ability to work in a dynamic and multicultural environment.

Flexibility (in peak periods extra efforts may be required).

Open minded and show flexibility in self-learning new technologies/tools.

You are customer minded and can translate technical issues into non-technical explanations.

You are always conscious about continuity of services.

You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

Client-oriented, analytical, initiative oriented and able to work independently.

Be flexible and ready to provide support outside of Business hours (on-call).

Able to take additional responsibility.

Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

You are flexible and ready to provide support outside of Business hours (on-call).

Skills Referential

BehaviouralSkills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Organizational skills

Client focused

Transversal Skills:(Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications(if required): Able to understand bank related business processes and assess impacts on business, Agile methodology.